Yaser Al-Shaibah
IT Specialist
Jeddah,Makkah Al-Mukarramah
Summary
Creative Technical Support Specialist eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
12
12
years of professional experience
2
2
Languages
4
4
years of post-secondary education
Work History
T2 Support Specialist
Saudi Telecom Company
Jeddah, Saudi Arabia
12.2014 - Current
- Acknowledging and resolving customer complaints, implementing troubleshooting protocols regarding technical inquiries concerning landline services (Voice - Internet - IPTV).
- Apply diagnostics procedure through iManager U2000, Nokia 5520 AMS, Comptel, Alepo, and Order Management, to resolve customer complaints.
- Direct unresolved complaints by issuing tickets to specialized departments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Network Administrator
Al - Hassan Trading Est
Jeddah, Saudi Arabia
01.2013 - 11.2014
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Evaluate and recommend security improvements and system upgrades for optimal performance and reliability.
- Backed up company data to distributed storage centers to avoid massive data loss
Network Technician
Total Alliance for Smart Solutions
Jeddah, Saudi Arabia
03.2010 - 12.2012
- Supervise installation of PTP long-range wireless network & verify the connection is operational.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Troubleshot hardware and software to determine and rectify network problems.
- Configured rack server and network hardware considering rail depth, hardware mounting and cable routing.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
Education
Bachelor's degree - Computer Networking Technology
Saba’a University
Jeddah, Saudi Arabia 01.2005 - 01.2009
Skills
Customer technical support
Call center operations
Network Troubleshooting
Hardware Inventory Management
Virtualization
MS Office
Computer Hardware diagnostics
Windows Operating System
Cisco equipment familiarity
Problem-Solving
Cloud Computing
Timeline
T2 Support Specialist
Saudi Telecom Company
12.2014 - Current
Network Administrator
Al - Hassan Trading Est
01.2013 - 11.2014
Network Technician
Total Alliance for Smart Solutions
03.2010 - 12.2012
Bachelor's degree - Computer Networking Technology
Saba’a University
01.2005 - 01.2009