Yash Arun Arya
Umlaj,Saudi Arabia
Summary
Dynamic and dedication hospitality professional with over 10 years of hands-on experience in delivering world-class service .Currently serving as a Supervisor at the Sita Restaurant, Nujuma The Ritz-Carlton Reserve,where i lead the all-day-dining operations with precision,passion,and a commitment to excellence.proven ability to manage teams exceed guest expectations,and uphold the highest luxury hospitality standards .
Overview
10
10
years of professional experience
Work history
Supervisor (Per-opening)
Nujumam'a Rizt-Carlton Reserve
Umluj,Taubk , Saudi Arabia
01.2024 - Current
- Organised team resources, resulted in improved project timelines.
- Provided constructive feedback to staff for improved performance levels.
- Conducted performance appraisals with employees for career development discussions.
- Coordinated with other supervisors to maintain consistency across shifts.
- Played a key leadership role in per-opening operations
- Oversaw daily service operations and team coordination
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
Service Leader (pre-opening)
Shangri-La Hotel
jeddah,, Saudi Arabic
11.2021 - 12.2023
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
Waiter
Park Hyatt
Jeddah, Saudi Arabia
03.2018 - 10.2021
- Liaised with kitchen staff for prompt order delivery to customers.
- supported team in high-traffic periods
- Handled payment transactions to guarantee smooth customer checkout process.
- Mitigated complaints effectively by empathetically listening and offering solutions.
Waiter
The Sassy Spoon
Mumbai , India
12.2014 - 03.2015
- Delivered excellent customer service through friendly and polite interaction.
- Delivered attentive table service in a fine-dining environment
Team member
Baker's Bistro
Mumbai, International Airport India
12.2014 - 12.2014
- Provided prompt and efficient service to international travelers
Education
Higher National Diploma - English
National English High School
Mumbai India /2009 - /2010
Skills
- Financial reporting
- Business development
- Staff management
- Team motivation
- Attention to Detail
- Per-opening Operational setup
- Training and development of staff
- Multi-tasking in high-pressure environments
- Shift Scheduling and task delegation
Languages
English
Advanced
Hindi
Native
Arabic
Elementary
Accomplishments
- Employee of the Quarter nominee for 2024.
References
References available upon request.
Timeline
Supervisor (Per-opening)
Nujumam'a Rizt-Carlton Reserve
01.2024 - Current
Service Leader (pre-opening)
Shangri-La Hotel
11.2021 - 12.2023
Waiter
Park Hyatt
03.2018 - 10.2021
Waiter
The Sassy Spoon
12.2014 - 03.2015
Team member
Baker's Bistro
12.2014 - 12.2014
Higher National Diploma - English
National English High School
/2009 - /2010
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