Yasir Aldamigh
Al Qasim
Summary
Detail-oriented Technical Support Specialist with a strong track record in diagnosing complex issues and enhancing network security. Skilled in software installation and effective communication, delivering solutions that improve operational efficiency and user satisfaction. Committed to high standards in IT support and documentation.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Agricultural Development Fund
Al Qasim
2014.01 - Current
- Serving as the first point of contact for IT support within the organisation
- Diagnosing and troubleshooting software and hardware issues
- Assisted users in resolving issues with computers and network devices
- Installing, configuring and maintaining software and hardware
- Repairing and replacing damaged computer and network components
- Installing and upgrading antivirus and firewall software
- Maintained and updated technical documentation to ensure accuracy and accessibility
- Evaluated new hardware and software for compatibility and performance prior to deployment
Employee
Agricultural Bank
Unaizah, Saudi Arabia
2003.02 - 2014.03
- Diagnosed and resolved technical issues for end-users, enhancing user satisfaction and minimizing downtime.
- Maintained network infrastructure, ensuring reliable connectivity for all users.
- Managed inventory of IT equipment and supplies, optimizing resource availability and reducing waste.
- Installed and configured hardware and software across multiple systems.
Education
MBA - Master of Business Administration (M.B.A.)
EUROPEAN INTERNATIONAL UNIVERSITY
PARIS2026-04
Bachelor of Information Technology - Information Security
Griffith University
Australia2013-01
Skills
- Technical support
- Network troubleshooting
- Software installation
- Operating systems knowledge
- Troubleshooting methodologies
- Remote assistance tools
- Customer support techniques
- Project management
- Data analysis
- Team collaboration
- Debugging
- Troubleshooting and diagnosing
- User training sessions
- Problem-solving strategies
- Research capabilities
- Internet proficiency
- Decision making
- Organizational planning
- Delegation
- Motivation strategies
- Communication skills
- Customer service
- Information security
- Network administration
- ITIL processes
- Telecommunications
- User training
- Remote IT implementation
- Technical troubleshooting
- Local area network (LAN) engineering
Languages
- English
- Arabic, Native or Bilingual Proficiency
- English, Full Professional Proficiency
Certification
- Certified Information Security Manager (CISM), ISACA
- Certified Ethical Hacker (CEH), EC-Council
- CompTIA Security+, CompTIA
- CompTIA A+, Technical and Vocational Training Corporation
- Certified Information Systems Security Professional (CISSP) Training course, Cybrary
- Information Security (Kali Linux), Technical and Vocational Training Corporation
- Digital Forensic Detective, Technical and Vocational Training Corporation
- Windows Professional, Microsoft UK
- Operations Management, Gold Coast Institute of TAFE in Australia
- Effective Business, Venture & Enterprise Preparation, Griffith University in Australia
- Managing and Maintaining a Microsoft Windows Server Environment, Microsoft UK
- Strategic Human Resource Management, The University of Queensland in Australia
- Negotiating for Positive Outcomes, The University of Queensland in Australia
- Leadership Development and Team Building, The University of Queensland in Australia
- Executive Decision Making, The University of MELBOURNE in Australia
- Risk Management, The University of MELBOURNE in Australia
- Deploying and Managing Windows 10 using Enterprise Services, Microsoft UK
- Project Management, Gold Coast Institute of TAFE in Australia
- Culture Communication and Global Workplace, Griffith University in Australia
Timeline
Technical Support Specialist
Agricultural Development Fund
2014.01 - Current
Employee
Agricultural Bank
2003.02 - 2014.03
MBA - Master of Business Administration (M.B.A.)
EUROPEAN INTERNATIONAL UNIVERSITY
Bachelor of Information Technology - Information Security
Griffith University