Yasir Aloufi
Riyadh
Summary
I am seeking a job in a professional and challenging work environment, where I can use and develop my skills in information technology, and gain more experience to develop myself and the environment in which I work, for self and professional advancement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Application Support Engineer
StcPay
10.2023 - Current
- Assisted with the installation, configuration and maintenance of system components.
- Reduced downtime for clients by swiftly addressing and troubleshooting software defects and bugs.
- Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
- Delivered high-quality application updates using agile methodologies to ensure continuous improvement.
- Configured application settings according to established standards in order to ensure optimal performance and security.
- Deployed patches or updates for existing applications following change management guidelines.
- Managed systems configuration with automated tools.
- Debugged and repaired application issues.
Application Support Engineer
AlRajhi Bank
06.2022 - 10.2023
- Conducted root cause analysis to identify basis of application problem.
- Collaborated with internal teams to resolve issues and meet business requirements.
- Troubleshooting issues by going through the log files with a thorough attention to detail.
- Co-ordinate with L3 support for application bug/ enhancement requirement.
- Support L3 team during implementation.
- Documenting of new production functionalities which has been deployed as a part of Sprint Development.
Application Engineer
ELM Company
12.2021 - 03.2022
- Developed, programmed and tested internal applications for in-house use, tailoring designs to first-party requests and senior developers desires.
- Aligned efforts with the team to verify offered solutions delivery in latest iterations.
- Collaborated with other members of team to handle troubleshooting and debugging.
- Created and implemented application test scripts.
Education
Bachelor of Science - Computer Science
Taibah University
Medina 04.2021
Skills
- Teamwork and Collaboration
- Multitasking and Prioritization
- Coding and Debugging
- Resolving Problems and Incidents
- UNIX Shell Scripting
- Issue and Resolution Tracking
- Software Documentation Control
- Product and Service Software Development
- System Performance Assessment
- Quality Control
- Root cause identification
Certification
- ITIL® Foundation Certificate in
IT Service Management.
Timeline
Application Support Engineer
StcPay
10.2023 - Current
Application Support Engineer
AlRajhi Bank
06.2022 - 10.2023
Application Engineer
ELM Company
12.2021 - 03.2022
Bachelor of Science - Computer Science
Taibah University
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