Yasir Elhadi
Riyadh,Saudi arabia
Summary
- Results-oriented Facility and Marketing management professional with over 7 years of experience in overseeing and optimizing facility operations. Seeking a challenging position to utilize my expertise in managing resources, improving efficiency, and delivering exceptional facility services. Strong leadership skills, analytical thinking, and the ability to manage resources effectively to ensure successful project completion. Adept at working with cross-functional teams, developing strategies, and implementing solutions to improve performance and increase efficiency Ambitious individual equipped with high-level business acumen and history of leadership. Works collaboratively with teams to achieve goals and improve performance. Thrives in fast-paced environments with strong time management and prioritization skills.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Sales and Marketing Section Head
Nascom
Riyadh, Riyadh Region
11.2021 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Coached sales associates in product specifications, sales incentives and selling techniques.
- Recruited and trained department staff to boost employees productivity.
- Encouraged all employees within department to present positive, exemplary image to customers.
- Developed empowering employee culture focused on equipping staff to independently meet customer needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Area Facilities Manager
Nascom
Riyadh, Riyadh Region
12.2019 - 10.2021
- Documented records on pricing, energy consumption and activity reports.
- Interviewed, hired and trained qualified maintenance employees to improve team productivity.
- Controlled expenses and lowered costs to meet budget requirements.
- Responded to building emergencies and managed repairs within required timeframe.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Supervised full-time staff to comply with policies and guidelines.
- Produced management reports outlining important facility statistics.
- Performed best practices and quality standards to comply with occupational health and safety procedures.
- Directed tenant improvements to meet contractual demands and update building areas.
Soft Service Manager
Nascom
Riyadh, Riyadh Region
06.2018 - 11.2019
- Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
- Prepared rotas and assigned workloads to achieve service targets.
- Devised and implemented improvements to service procedures, improving customer satisfaction scores.
- Supported departmental budget governance for expenditures, materials and labour.
- Analysed customer feedback and trends to drive process improvements.
Facilities Specialist
Nascom
Riyadh, Riyadh Region
04.2017 - 05.2018
- Created sustainable improvement initiatives to establish productive use of energy.
- Produced management reports outlining important facility statistics.
- Directed tenant improvements to meet contractual demands and update building areas.
- Performed best practices and quality standards to comply with occupational health and safety procedures.
- Completed detailed inspection audits on specified timeframe to promote satisfaction and safety.
- Responded to building emergencies and managed repairs within required timeframe.
Business Development Associate
Alotaishan Group For Safety
, Saudi arabia
07.2016 - 02.2017
- Achieved high levels of client satisfaction by analysing requirements and customising solutions to meet client needs.
- Facilitated sales forecasting by creating and maintaining accurate records in CRM [Software].
- Drew on understanding of key markets to push development of business strategies.
- Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Applied stakeholder management expertise to serve as primary interface between business and clients.
Senior Pre-Sales Consultant
Alotaishan Group For Safety
Riyadh, Riyadh Region
03.2015 - 06.2016
- Delivered initial telephone consultations with warm leads, applying different sales strategies to overcome objections.
- Increased revenue through upselling and consistent contract renewals.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
- Maintained close and regular contact with assigned clients to nurture long-term relationships.
- Empathised with customers and translated technical concepts to promote understanding.
- Employed proactive problem-solving to handle objections with professionalism.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Met targets for outbound calling to support marketing and awareness campaigns.
- Researched new niche markets to unearth new business opportunities.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Generated leads through cold calling, industry networking and social media to reach monthly targets.
- Followed-up on prospective business opportunities and new clients to retain and expand client base.
Presales Engineer
Alotaishan Group For Safety
Riyadh, Riyadh Region
02.2014 - 02.2015
- Exceeded monthly KPI targets through astute new business generation and expert sales strategy.
- Gathered and analysed competitive intelligence to develop next course of action.
- Promoted add-on sales, encouraging additional spending for continued revenue growth.
- Managed a diverse portfolio accounts across sales patch, consistently meeting company demands.
- Formulated surveys to gather customer feedback and improve sales techniques.
- Technically advised multidisciplinary team regarding functional aspects of products through complete sales cycle.
- Used strategic tactics in lead and sales generation processes, assisting department success against established targets.
Education
Bachelor of Engineering - Electrical
Unveracity Of Pangasinan
Philippines 03.2009 - 01.2014
Skills
- Product and service sales
- Interdepartmental relations
- Conflict resolution
- Consumer engagement
- Business development and planning
- Sales expertise
- Operations coordination
Certification
- Level 4 Diploma Qualification In Facility Management |IWFM Institute of workplace and facility management
- Diploma in Customer Service |Alison
- Diploma in Operations Management |Alison
- Certified Lean Six Sigma Green Belt |IASSC
- Certified Project Management Professional |PMI
- LEED AP Operations + Maintenance |GBCI
- The COSHH Manager Certification |Knights of Safety Academy
- Electrical Safety Awareness |Knights of Safety Academy
- Electrical Safety Awareness |Knights of Safety Academy
- Work Rates and Work Loading |BICSc
- Understanding PPE | BICSc
- Understanding Color Coding |BICSc M
- anaging Safely |IOSH
- Quality Auditor | Udemy
- Diploma in Occupational Health and Safety
- Waste Auditor | GBES
- ACoM -Accredited Commercial Manager | Institute of Real Estate Management
Languages
English
Fluent
Arabic
Native
Timeline
Sales and Marketing Section Head
Nascom
11.2021 - Current
Area Facilities Manager
Nascom
12.2019 - 10.2021
Soft Service Manager
Nascom
06.2018 - 11.2019
Facilities Specialist
Nascom
04.2017 - 05.2018
Business Development Associate
Alotaishan Group For Safety
07.2016 - 02.2017
Senior Pre-Sales Consultant
Alotaishan Group For Safety
03.2015 - 06.2016
Presales Engineer
Alotaishan Group For Safety
02.2014 - 02.2015
Bachelor of Engineering - Electrical
Unveracity Of Pangasinan
03.2009 - 01.2014
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