Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative

Yasir Ishfaq Muhammad Ishfaq

Administrative
Jeddah

Summary

Seeking a challenging career in the field of Information Technology where an opportunity exists for development and growth of my career that offers diverse Job responsibilities and fulfilling contribution to the organization.

Overview

4
4
Languages
6
6
years of post-secondary education
20
20
years of professional experience

Work History

IT Manager

Abbott
Jeddah
10.2017 - Current
  • Handling Point of Care Project Since 2016 till now in below hospitals Communicated regularly with customers concerning data exchange and technology integration.
  • King AbdulAziz University Hospital Jeddah
  • King Fahad Armed Forces Hospital Jeddah
  • King Fahad Medical City Riyadh
  • Princess Noura Hospital Riyadh
  • Riyadh Care Hospital
  • Handling Libre View, Libre Link, Libre Link Up Installation in Whole Kingdom. Included MOH project.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.

IT Specialist

Abbott
Jeddah
12.2016 - 09.2017
  • Handling Point of Care installation and integration process.
  • Handling Installation of Libre View, Libre Link and Libre Link Up.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.

Sales Coordinator

Abbott
Jeddah
04.2015 - 11.2016
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Set up appointments with potential and current customers to promote new products and services.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed.
  • Resolved employment-related disputes through proactive communication.
  • Received and responded to customer requests via letter, email, telephone and in-person approaches.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Managed scheduling, travel arrangements, communications screening and other administrative support tasks.
  • Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.

Sales Manger

AL Sager AL Arabi Est.
Jeddah
01.2014 - 03.2015
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Organized promotional events and interacted with community to increase sales volume.
  • Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
  • Aggressively pursued competitive accounts by differentiating company from competitors.
  • Produced contracts, reports, letters, and proposals for clients.

Workforce Analyst

Mobily
Jeddah
02.2011 - 05.2014
  • Office operation: Ensuring the day to day workflow process is implemented with regards to Work Force.
  • Procedure implementation : Supporting a business within every area of human resources, including recruitment and employee relations.
  • Employee Communication – formal & informal: Notice Boards, Intranet, Emails, Circulars, Inter Dept meetings, Dept Meetings, Staff Meetings, Suggestion, Scheme Newsletter.
  • Personnel &Administration: Offer / Appointment Letters, Compensation Sheet, Contract Letters, Consultant Agreements etc. Joining Formalities & Documentations. Maintaining & updating Personnel Files. Compensation & Benefits Administration Salary Structure.
  • Report Generation: Generating Reports upon the related to the WF. (Attendance, Workforce Management System, Data Base, Payroll, Tools, Inventory, Document Control, Sales Orders).
  • Others: Operating system, point of Contact, Office Equipment's, Logistics, Scheduling, Ethics, Opportunity etc.

Sales Executive

AL Sager AL Arabi
Jeddah
01.2001 - 01.2011
  • Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
  • Analyzed past sales data and team performance to develop realistic quarterly sales goals.
  • Communicating with target audiences and managing customer relationships.
  • Managing budgets
  • Evaluating marketing campaigns
  • Monitoring competitor activity
  • Supporting the marketing manager and other colleagues
  • Maintaining and updating customer databases
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.

Education

OCP (ORACLE CERTIFIED PROFESSIONAL) -

New Horizons
Jeddah
10.2009 - 05.2010

OCA (ORACLE CERTIFIED ASSOCIATE) -

New Horizons
08.2008 - 08.2009

B.COM -

Punjab College Of Commerce
06.1998 - 07.2000

I.COM -

Punjab College Of Commerce
06.1997 - 07.1998

Diploma in Computer Science -

National College Of Management & Computer Science
07.1998 - 10.1998

High School Diploma -

PAK ANGELS FOUNDATION BOYS HIGH SCHOOL
06.1995 - 07.1996

Skills

    Data management

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Interests

Reading books and journals

Social development and community work

Sports

Debating and speech delivering

Learning and finding new ways to improve my abilities

Timeline

IT Manager

Abbott
10.2017 - Current

IT Specialist

Abbott
12.2016 - 09.2017

Sales Coordinator

Abbott
04.2015 - 11.2016

Sales Manger

AL Sager AL Arabi Est.
01.2014 - 03.2015

Workforce Analyst

Mobily
02.2011 - 05.2014

OCP (ORACLE CERTIFIED PROFESSIONAL) -

New Horizons
10.2009 - 05.2010

OCA (ORACLE CERTIFIED ASSOCIATE) -

New Horizons
08.2008 - 08.2009

Sales Executive

AL Sager AL Arabi
01.2001 - 01.2011

Diploma in Computer Science -

National College Of Management & Computer Science
07.1998 - 10.1998

B.COM -

Punjab College Of Commerce
06.1998 - 07.2000

I.COM -

Punjab College Of Commerce
06.1997 - 07.1998

High School Diploma -

PAK ANGELS FOUNDATION BOYS HIGH SCHOOL
06.1995 - 07.1996

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Yasir Ishfaq Muhammad IshfaqAdministrative