Yasmeen Aloumi
Dammam
Summary
Experienced Inside Sales Manager adept in freight forwarding, client retention, and revenue optimization. Proven track record in driving growth and enhancing customer satisfaction. Seeking mission-driven role to apply logistics expertise and deliver strategic value. Strategic Inside Sales Manager with 5+ years of experience and superior closing record achieved via implementation of best sales and marketing practices. Trained teams to surpass revenue, retention, and referral objectives. Ace at up-selling and cross-selling techniques as well as collaboration with marketing colleagues to increase revenue.
Overview
11
11
years of professional experience
Work History
Inside Sales Manager
BDP International
04.2019 - Current
- Delivered exceptional customer service, resulting in a 20% increase in client retention and a 10% rise in customer satisfaction scores
- Managed a portfolio of over 50 local and international accounts, identifying and converting opportunities that increased service utilization by 15%
- Implemented streamlined operational processes, leading a team of 10 to improve workflow efficiency by 30%
- Reviewed and successfully negotiated pricing agreements, achieving an average 10% reduction in shipping costs for clients, contributing to increased client loyalty
- Developed and executed training programs for 5 associates in Air, Ocean, Land, Insurance, and Projects departments, enhancing team productivity by 25%
- Spearheaded a client retention initiative that led to a 12% growth in repeat business within the first year.
Sales Operation
Expeditors International
10.2018 - 04.2019
- Prepared and delivered key reports monthly and managed weekly sales meetings, driving a 15% increase in sales performance
- Revamped marketing materials, leading to a 20% improvement in the effectiveness of sales presentations and pitches
- Maintained CRM data with a 98% accuracy rate, significantly enhancing sales forecasting and pipeline management
- Played a key role in recruiting and onboarding 10 new Management Trainees, improving the onboarding process efficiency by 20%.
Assistant
Epii International Advising Office
08.2013 - 08.2014
- Assisted over 100 clients with college and scholarship applications, achieving an 85% success rate in admissions and funding
- Systematized client data for more than 150 clients, ensuring 100% data accuracy and improving retrieval speed by 25%
- Proactively resolved client issues, reducing average resolution time by 30%, and received commendations for exceptional client service.
Education
Bachelor of Science -
George Mason
05.2017
Skills
- Effective Time Management
- Exceptional under Pressure
- Rapid Learner and Skill Development
- Adaptability and Complex Problem-Solving
- Self-Motivated and Detail-Oriented
- Effective Written and Interpersonal Communication
- Microsoft Office Suite
- Freight Forwarding
- Record Keeping & Cost Management
- HTML & CSS
- Software Management, CRM, BI & TBI
- Client Base Retention
Languages
Arabic
Proficient
C2
English
Proficient
C2
Korean
Elementary
A2
Timeline
Inside Sales Manager
BDP International
04.2019 - Current
Sales Operation
Expeditors International
10.2018 - 04.2019
Assistant
Epii International Advising Office
08.2013 - 08.2014
Bachelor of Science -
George Mason
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