Yasmine Al-Hajraf
Dammam,,Saudi Arabia
Summary
Branch Supervisor with over four years of experience (since June 2020) in the telecommunications retail sector, overseeing branch operations, sales performance, and customer service. Proven capability in team supervision, operational control, policy compliance, and KPI achievement. Seeking to leverage supervisory and operational expertise within a structured organization to support performance, efficiency, and service excellence.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Branch Supervisor
Mobily Company
Al Khafji, Eastern Province
06.2020 - Current
- Proven ability to perform effectively in high-pressure, target-driven environments.
- Strong communication and professional interaction skills with customers and teams.
- High level of flexibility and adaptability to operational and workload changes.
- Effective time management and prioritization to ensure smooth daily operations.
Education
Bachelor's degree - Bachelor of Business Administration
King Faisal University
Al Hufuf, Eastern Province 01.2017 - 06.2020
Skills
- Proven ability to perform effectively in high-pressure, target-driven environments
- Strong communication and professional interaction skills with customers and teams
- High level of flexibility and adaptability to operational and workload changes
- Effective time management and prioritization to ensure smooth daily operations
Languages
Arabic
Native
English
Intermediate
Courses
- Cambridge International Certificate for Advanced Information Technology Skills – for six months.
- English Language Foundation Program.
- English language course – for a period of six weeks.
Training Courses & Certifications
- Basic First Aid Skills – Saudi Red Crescent Authority
- Artificial Intelligence – Mobily Knowledge & Training Platform
- E-Commerce – Human Resources Development Fund (Hadaf)
- Project Resource and Quality Management – Human Resources Development Fund (Hadaf)
- Project Procurement and Stakeholder Management – Human Resources Development Fund (Hadaf)
- Digital Marketing with Minimal Cost
- Cinematography – Arab Open University
- Cambridge International Certificate in Information Technology Skills – Six Months – University of Dammam
- English Language Course – Six Weeks
- English Language Foundation Program – Human Resources (English)
Timeline
Branch Supervisor
Mobily Company
06.2020 - Current
Bachelor's degree - Bachelor of Business Administration
King Faisal University
01.2017 - 06.2020