Yassen AlSaif

Capacity Planning and Performance Optimization:

• Conduct capacity planning for servers and network resources.
• Optimize server and network performance to ensure efficiency and responsiveness.

Incident Response and Troubleshooting:

• Lead the incident response team in addressing and resolving critical IT issues promptly.
• Conduct root cause analysis for major incidents and implement preventive measures.
  

Security Compliance and Auditing:

• Ensure compliance with IT security policies and standards.
• Conduct regular security audits and implement corrective actions as needed.
• Develop and maintain a comprehensive disaster recovery plan.
• Conduct regular drills to test the effectiveness of the disaster recovery procedures.
• Manage virtualization technologies (e.g., VMware, Hyper-V) for server consolidation and efficiency.
• Implement and maintain virtualized environments for optimal resource utilization.
• Collaborate with the Cloud team to integrate and manage services on platforms like AWS, Azure.
• Optimize cloud infrastructure for cost-effectiveness and performance.
• Work closely with application development teams to ensure seamless integration of applications with the IT infrastructure.
• Provide technical support for application deployment and troubleshooting.
• Implement and maintain an IT asset management system to track hardware and software assets.
• Conduct periodic audits to ensure accuracy of the asset inventory.
• Identify opportunities for process improvement and automation in IT operations.
• Lead initiatives to enhance the overall efficiency and effectiveness of IT services.
• Provide training and development opportunities for team members to keep them abreast of the latest technologies and best practices.
• Foster a culture of continuous learning within the IT team.
• Manage relationships with IT vendors and service providers.
• Evaluate vendor performance and negotiate contracts to ensure cost-effectiveness.
  

• Facilitate daily team meetings to discuss project progress, challenges, and priorities.
• Allocate tasks among team members based on skills and workload.
  
• Provide guidance and training to team members on installation procedures and best practices.
• Identify skill gaps and recommend training programs to enhance team capabilities.
  
• Act as a point of contact for addressing and resolving any issues or obstacles faced by the team.
• Collaborate with the Project Manager to find effective solutions to challenges.
  
• Proactively identify areas for process improvement within the team.
• Implement changes to enhance efficiency and streamline workflows.
  
• Communicate with equipment vendors to ensure timely and accurate delivery of resources.
• Collaborate with Aramco representatives and other stakeholders to address project requirements.
  
• Implement and enforce quality assurance processes to ensure that installations meet specified standards.
• Conduct periodic quality audits to assess and improve service delivery.
  
• Ensure that team members adhere to safety protocols and guidelines during equipment installations.
• Conduct regular safety briefings and promote a culture of safety within the team.
  
• Establish key performance indicators (KPIs) for the team's performance.
• Regularly assess and report on team performance against established metrics.
  
• Maintain detailed records of equipment installations, replacements, and deployments.
• Generate regular reports on project progress, challenges, and achievements for higher management.
  
• Monitor and address customer feedback and satisfaction levels.
• Implement improvements based on customer feedback to enhance service quality.
  
• Optimize resource allocation to ensure efficient use of manpower and equipment.
• Collaborate with the logistics team to streamline the delivery and retrieval of equipment.
  
• Ensure that team members comply with company policies, procedures, and Aramco guidelines.
• Conduct regular training sessions on policy updates and changes.
  

• Conduct training sessions for end-users on software applications and IT best practices.
• Provide educational resources and documentation to enhance user knowledge and self-help capabilities.
  
• Monitor and manage software licenses to ensure compliance with licensing agreements.
• Conduct regular audits to track software usage and maintain an up-to-date inventory.
  
• Implement and manage a robust patch management system to keep software and systems up-to-date.
• Test and deploy patches to address security vulnerabilities and enhance system stability.
  
• Conduct capacity planning to assess system resource requirements.
• Proactively identify and address potential resource constraints to ensure optimal system performance.
  
• Maintain comprehensive documentation for system configurations, procedures, and troubleshooting steps.
• Develop and update a knowledge base to facilitate quick issue resolution and knowledge sharing.
  
• Provide remote support for end-users in geographically dispersed locations.
• Implement and optimize remote access solutions for efficient troubleshooting.
  
• Work closely with the cybersecurity team to implement and enforce security policies.
• Participate in security assessments and assist in the resolution of identified vulnerabilities.
  
• Design, implement, and maintain CCTV systems for monitoring and security purposes.
• Document CCTV system configurations, camera placements, and recording practices.
  
• Serve as the primary IT support contact for company branches in the Eastern Region.
• Coordinate with branch staff to address IT-related issues and provide timely solutions.
  
• Manage the lifecycle of hardware components, including procurement, deployment, maintenance, and disposal.
• Conduct regular hardware assessments to identify and replace aging or faulty equipment.
  
• Interact with IT vendors to procure hardware, software, and support services.
• Evaluate vendor performance and recommend changes as needed.
  
• Stay updated on industry trends, emerging technologies, and best practices in system administration.
• Recommend and implement improvements based on evolving IT standards and innovations.
  

• Regularly assess and optimize network performance to ensure efficient data transfer and minimal downtime.
• Implement Quality of Service (QoS) policies to prioritize critical network traffic.
  
• Configure and manage firewalls to enhance network security.
• Conduct regular security assessments and implement measures to safeguard against unauthorized access.
  
• Work closely with network equipment vendors to evaluate and implement new technologies.
• Manage vendor relationships to ensure timely support and updates.
  
• Contribute to the development and testing of disaster recovery plans for network infrastructure.
• Implement redundancy and failover mechanisms to minimize network disruptions.
  
• Maintain detailed documentation of network configurations, protocols, and hardware inventory.
• Develop and update network diagrams for better visualization and troubleshooting.
  
• Design, implement, and manage wireless networks to ensure reliable and secure connectivity.
• Monitor and troubleshoot issues related to wireless network performance.
  
• Implement network monitoring tools to track network health and performance.
• Generate regular reports on network usage, bandwidth consumption, and security incidents.
  
• Collaborate with the IT security team to implement and enforce network security policies.
• Participate in security audits and ensure compliance with industry standards.
  
• Collaborate with project teams to provide network infrastructure support for company projects.
• Ensure that project requirements align with the capabilities and limitations of the existing network.
  
• Provide support for the company's telecommunication systems, including voice over IP (VoIP) and video conferencing.
• Collaborate with telecommunication vendors to resolve issues and implement improvements.
  

• Configure and deploy various types of PCs and laptops for end-users.
• Ensure that all systems meet the required specifications and performance standards.
  
• Diagnose and repair hardware issues on PCs and laptops.
• Conduct preventive maintenance to prolong the life of computer equipment.
  
• Identify IT equipment and software needs based on business requirements.
• Research and select vendors, negotiate contracts, and purchase IT equipment and supplies.
  
• Maintain an accurate inventory of IT equipment, including PCs, laptops, and peripherals.
• Implement a tracking system to monitor the lifecycle of IT assets.
  
• Build and maintain relationships with IT equipment and software vendors.
• Evaluate vendor performance and negotiate favorable terms for purchases.
  
• Develop and implement procedures for the proper disposal and recycling of IT assets.
• Ensure compliance with environmental regulations and data security standards.
  
• Respond to service requests and incidents raised by end-users in a timely manner.
• Provide remote and on-site support to troubleshoot and resolve IT issues.
  
• Train end-users on the proper use of IT equipment and software.
• Create documentation for common troubleshooting procedures and FAQs.
  
• Monitor and manage software licenses to ensure compliance with licensing agreements.
• Conduct periodic audits to ensure proper software usage and adherence to licensing terms.
  
• Identify opportunities for cost savings in IT equipment and software procurement.
• Evaluate alternative solutions and negotiate pricing to maximize cost-effectiveness.