Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

YASSER ALBURAIDI

Riyadh,Saudi Arabia

Summary

Administration & Finance Systems Engineer, specialist with a strong focus on managing financial systems services. Applied ITIL best practices to lead incident, problem, and change management activities, ensuring service continuity and SLA compliance. Supported continual service improvement (CSI) initiatives and enhanced the availability, reliability, and quality of financial platforms by aligning IT operations with business needs.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Administration & Finance Systems Engineer

Solutions by STC
Riyadh, Saudi Arabia
03.2023 - 05.2025
  • Participated in RFP processes by gathering business requirements, evaluating vendor proposals, and aligning solutions with organizational objectives to ensure optimal vendor selection and service outcomes.
  • Applied ITIL principles across Incident, Problem, Change, and Service Level Management, ensuring high-quality service delivery and continuous process improvement.
  • Ensured the stability, availability, and performance of IT operations by proactively monitoring systems, resolving incidents, and implementing process improvements aligned with ITIL best practices.
  • Managing and supporting daily business applications to ensure seamless operation and availability.
  • Coordinating with development teams to investigate and resolve technical issues efficiently.
  • Led incident management activities, including logging, prioritizing, and resolving incidents within agreed SLAs, minimizing business impact and ensuring service continuity.

Information Technology Support Specialist

Setra Company
Riyadh
02.2022 - 02.2023
  • Providing technical support and troubleshooting assistance to end-users for hardware, software, and network-related issues.

Education

Bachelor of Computer Science - Computer Science

Imam Muhammad Bin Saud Islamic University

Skills

  • Application Troubleshooting & Root Cause Analysis
  • ITIL-based Service Management (Incident, Change, Problem)
  • Project Management
  • Application Monitoring & Performance Optimization
  • Technical Documentation & Knowledge Sharing
  • Communication

Certification

  • ITIL 4 Strategist: Direct, Plan, and Improve (DPI)
  • ITIL 4 Foundation Certificate in IT Service Management

Affiliations

Saudi Council of Engineers - Computer Science Specialist

Languages

Arabic
English

Timeline

Administration & Finance Systems Engineer

Solutions by STC
03.2023 - 05.2025

Information Technology Support Specialist

Setra Company
02.2022 - 02.2023

Bachelor of Computer Science - Computer Science

Imam Muhammad Bin Saud Islamic University

Similar Profiles

CREATE PROFILE
YASSER ALBURAIDI