Yasser Alfallaj
Riyadh,Saudi Arabia
Summary
Fast learner, hardworking, and passionate about work. Ability to solve problems and manage time effectively. Looking forward to getting Job, that help use cognitive and practical skills to acquire occupational skills that qualify in the future to achieve the company's goals with the required efficiency and within the required time.
Overview
16
16
years of professional experience
Work History
Assistant Manager For Flynas Operation.
Saudia Ground Service
01.2024 - Current
- Coordinated with management on operational issues providing solutions for better efficiency.
- Minimized inventory loss for improved profit margins.
- Monitored sales performance regularly adjusting strategies as required.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Sales Supervisor
Saudia Ground Service
01.2024 - Current
Flynas Passnger Control
Saudia Ground Service
01.2021 - Current
Customer Service Supervisor
Saudia Ground Service
01.2016 - 01.2025
- Check-in Counter Supervisor.
- Boarding Gate Supervisor.
- Baggage Service Supervisor.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Developed rapport with clients to foster positive relationships and improve loyalty.
- Prepared detailed reports on team performance, identifying areas for improvement.
- Enhanced customer service delivery by providing training to new staff members.
- Directed and supervised front-of-house operations, upholding company standards.
- Improved communication skills amongst staff through regular workshops and training sessions.
- Tracked order status, quickly resolving any issues or delays.
- Actioned customer feedback to promote continued service improvement.
- Briefed and motivated staff to deliver daily operational requirements.
- Controlled team performance by organizing daily tasks and responsibilities.
Customer Service
Saudia Ground Service
Riyadh, Saudi Arabia
01.2009 - 12.2016
- Check-in Agent.
- Sales Office Agent.
- Boarding Gate Agent.
- Traffic Control.
- Streamlined customer service procedures, enhancing efficiency.
- Delivered excellent customer service, enhancing passenger satisfaction.
- Expedited customer service through prompt issue resolution.
- Provided customer service to foster client relationships.
Education
High School -
RiyadhSkills
- Effective at Teamwork
- Creativity and Problem Solving
- Computer Skills (exile-word)
- Fast Learner
- Leadership skills
- Sales expertise
- Service quality analysis
- Decision making
Languages
English
Intermediate
Arabic
Intermediate
Work Software
- SITA
- Navitaire
- Amadeus
- Maestro
- GoNow
- Skyspeed
Timeline
Assistant Manager For Flynas Operation.
Saudia Ground Service
01.2024 - Current
Sales Supervisor
Saudia Ground Service
01.2024 - Current
Flynas Passnger Control
Saudia Ground Service
01.2021 - Current
Customer Service Supervisor
Saudia Ground Service
01.2016 - 01.2025
Customer Service
Saudia Ground Service
01.2009 - 12.2016
High School -
Similar Profiles
PAVAN B RPAVAN B R
TURN AROUND COORDINATOR(TRC) at SAUDIA GROUND SERVICES (SGS)TURN AROUND COORDINATOR(TRC) at SAUDIA GROUND SERVICES (SGS)
PAVAN B RPAVAN B R
Senior load control officer at SAUDIA GROUND SERVICES (SGS)Senior load control officer at SAUDIA GROUND SERVICES (SGS)
RAMI MOAMENARAMI MOAMENA
Traffic Controller at Saudia Ground ServicesTraffic Controller at Saudia Ground Services