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Highly organized and results-driven Administration & Marketing Support Specialist with extensive experience in hospitality, sales coordination, and executive support. Proven ability to manage complex scheduling, travel logistics, and event planning, ensuring seamless operations for executives and teams. Adept at branding, digital reputation monitoring, and sales support, with a keen eye for enhancing guest experiences and client satisfaction. Strong background in guest relations and front office operations, having worked in luxury hospitality environments, ensuring VIP service excellence. Multilingual professional, fluent in Italian, English, and Arabic, with exceptional communication and problem-solving skills. Dedicated to optimizing business processes and delivering high-quality customer and stakeholder engagement.

Experienced and results-driven professional with over 5 years of progressive responsibility in construction operations, sales, office administration, and warehouse management. Proven track record of leading teams, coordinating projects, and supporting business operations across logistics and construction sectors. Dedicated to delivering efficient, organized, and high-quality service in fast-paced environments.

Coordinated and dependable result oriented self-driven business executive with over fifteen (15) years of acquired supervisory proficiency in finance and commercial organizations. Versatile Operations Supervisor, successful at taking on routine and complex business challenges with resourceful and creative approach. Willingness to take on added responsibilities to meet team goals. Led personnel by coaching and training to boost performance, improve customer relationship and retention, drive operational growth, and manage risk. Recognized as a motivated, challenge driven, dedicated and hardworking leader, paying attention to details with a history of streamlining operations and increasing results.

Dependable Office Administrator with a Master’s degree in Human Resource Management and strong transferable experience in administration, documentation, and people management. Demonstrates expertise in office administration, HR support, scheduling and rota management, compliance and policy support, data entry, and accurate record keeping. Experienced in payroll and attendance coordination, customer and stakeholder communication, and handling confidential information with professionalism. Proficient in Microsoft Word, Excel, and Outlook, with excellent time management, multitasking, and team coordination skills. Although not directly employed in a care home, brings relevant administrative and compliance experience well suited to a care home office environment, with a strong commitment to organisational efficiency and person-centred support.

Yasser Alfallaj

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Operations & Administration In-Charge – Domestic Terminal

Passenger Control

Customer Service Supervisor

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High School Diploma -

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Operations & Administration In-Charge – Domestic Terminal

Passenger Control

Customer Service Supervisor

Customer Service

High School Diploma -

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