Yasser Alfallaj
.
Riyadh
Overview
16
16
years of professional experience
10
10
Certifications
1
1
Language
Work History
Operations & Administration In-Charge – Domestic Terminal
Flynas
01.2024 - Current
- Company Overview: Saudia Ground Service
- Oversee administrative and operational activities, ensuring efficiency and compliance.
- Handle staff scheduling and department coordination to avoid delays.
- Implement policies and track KPIs to support strategic goals.
- Prepare reports and ensure proper communication across departments.
- Saudia Ground Service
Passenger Control
Flynas
01.2021 - Current
- Company Overview: Saudia Ground Service
- Managed passenger control operations efficiently.
- Trained and supported new staff.
- Led daily operations at gates and boarding areas.
- Ensured compliance with security and safety standards.
- Saudia Ground Service
Customer Service Supervisor
Flynas
01.2016 - 01.2021
- Company Overview: Saudia Ground Service
- Supervised check-in counter, boarding gate, and baggage service operations.
- Resolved operational issues and maintained service quality.
- Saudia Ground Service
Customer Service
Flynas
01.2009 - 01.2016
- Company Overview: Saudia Ground Service – Riyadh
- Assisted passengers at check-in and boarding gates.
- Worked in traffic control and baggage handling.
- Saudia Ground Service – Riyadh
Education
High School Diploma -
Skills
- Office Administration & Documentation
- Scheduling & Calendar Management
- Internal & External Communication
- Report Writing & Data Entry
- Meeting Coordination & Minute Taking
- Time Management & Task Prioritization
- Problem Solving & Decision Making
- Attention to Detail & Accuracy
- MS Office Proficiency (Word, Excel, Outlook, PowerPoint)
- Handling Confidential Information
- Team Support & Cross-Department Coordination
Certification
Safety Training – Initial
Work Software
- SITA
- Navitaire
- Amadeus
- Maestro
- GoNow
- Skyspeed
Timeline
Operations & Administration In-Charge – Domestic Terminal
Flynas
01.2024 - Current
Passenger Control
Flynas
01.2021 - Current
Customer Service Supervisor
Flynas
01.2016 - 01.2021
Customer Service
Flynas
01.2009 - 01.2016