Yasser Alshabbaq
Aldair,Bahrain
Summary
Dedicated and detail-oriented Customer Service representative with 5 years of experience. Excel at prioritising, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter and forward-thinker.
Overview
3
3
years of professional experience
Work History
Guest Services Agent
The Grove Resort Bahrain
01.2024 - Current
- Driven Guest Services Agent with a focus on enhancing guest experiences. Delivered exceptional service by processing reservations and addressing inquiries efficiently. Committed to continuous improvement and making a meaningful impact in high-level roles.
- Ambitious professional with a strong foundation in customer service and management. Exhibits creativity and critical thinking to resolve issues and enhance guest satisfaction. Demonstrates leadership skills and financial accuracy to drive operational success.
- Motivated individual with a passion for delivering outstanding service in dynamic environments. Leverages strong interpersonal skills to foster positive client relationships and enhance team performance. Aims to contribute strategic insights and drive business success.
- Handled guest complaints in a rational, calm and professional manner, providing smart solutions to maintain guest satisfaction.
- Managed reception phone calls, dealing with matters including bookings, enquiries and complaints.
Check-out Supervisor
Lulu Hypermarket
01.2023 - 01.2024
- Driven Check-out Supervisor with a focus on enhancing cashier operations. Led staff training and development to elevate customer service standards. Achieved financial accuracy and operational success through effective transaction management and complaint resolution.
- Ambitious professional with a strong foundation in customer service and management. Elevates guest satisfaction through creativity and critical thinking. Fosters positive relationships and drives team performance to support business objectives.
- Handled customer disputes and complaints by offering solutions aligned with company's best practices.
- Cross-checked financial transactions at end-of-shift, checking cash and card payments against shift transactions to detect discrepancies.
- Motivated individual with a passion for service excellence in fast-paced environments. Utilises strong interpersonal skills to build rapport and resolve issues effectively. Aims to contribute strategic insights and enhance organisational success.
Education
BSc. - Science in Business Informatics
University of Technology Bahrain
01.2023
Skills
- Customer relationship management
- Billing and invoicing
- Guest complaint handling
- Team leadership
- Conflict resolution
- Reservation systems
- Critical thinking
- Interpersonal communication
- Check-in and -out processes
- Multitasking
- Opera
- Stress resilience
Language
English
Arabic
Websites, Portfolios and Profiles
linkedin.com/in/yasser-al-shabbaq
Timeline
Guest Services Agent
The Grove Resort Bahrain
01.2024 - Current
Check-out Supervisor
Lulu Hypermarket
01.2023 - 01.2024
BSc. - Science in Business Informatics
University of Technology Bahrain