Summary
Overview
Work history
Education
Skills
Courses
Timeline
SeniorSoftwareEngineer
Yasser Alzahrani

Yasser Alzahrani

Jeddah

Summary

Diligent professional with years of experience in advanced technology, benchmarking, and data analysis. Proven ability to use tools such as SQL, Python, to collect, analyze, and visualize data. Consistently exceeded expectations in previous roles, resulting in improved efficiency and productivity. Seeking a challenging position where I can use my skills and experience to make a significant contribution.

Overview

6
6
years of professional experience

Work history

DATA ANALYST AND VOICEX CO-LEAD

Integrex RCM
New York, United State
12.2020 - 07.2023
  • Automated the mundane task of calling payers by building and troubleshooting VoiceX bots, which saved hours of waiting time and increased the number of claims.
  • Provided efficient and courteous customer service to clients.
  • Used SQL queries and Python to analyze, manipulate, and process large sets of data to drive process improvements. For example, I identified the client usage of API service by reading CSV files and automating the invoice generation.
  • Assisted with new hire orientation and employee training, ensuring that new employees were up-to-date on company policies and procedures.
  • Analyzed data trends and created visualization reports to help management identify areas for improvement. For example, I found a pattern with multiple claims for specific payers, which reduced the work hours for this client's files by 50%.
  • Created SQL queries to extract data from multiple sources for reporting purposes, ensuring that data was accurate and reliable.
  • Evaluated large datasets to identify trends and develop actionable insights, helping to improve decision-making.

IT OPERATION ANALYST I

TD Bank
Lexington, United States
07.2019 - 12.2020
  • Provided courteous, efficient, and professional customer service to inquiries, addressing and resolving them promptly, resulting in a 95% customer satisfaction rating.
  • Ensured that change management activities were performed on time with minimal business risk.
  • Maintained proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery, which helped to resolve customer issues quickly and efficiently.

HELP DESK TECHNICIAN

University Of South Carolina Aiken
Aiken, United States
08.2017 - 05.2019
  • Provided troubleshooting and resolved software and network issues.
  • Used Active Directory to unlock and reset passwords, ensuring that users had access to their accounts when needed.
  • Troubleshot operating systems, hardware, and software problems to identify root causes, saving the company time and money.

Education

Bachelor of Science - Mathematics and Computer Science

University of South Carolina Aiken

Associate's Degree - Electrical Engineering, Electrical Power

Jeddah College of Technology

Skills

  • Data Mapping
  • Structured Query Language (SQL)
  • Microsoft Office
  • Statistical Analysis
  • Report Preparation
  • Data Collection Management
  • Python

Courses

  • Cyber Web | TechCampus
  • Ethical Hacking | TechCampus
  • Security+ | TechCampus
  • Linux+ | TechCampus
  • Data Analysis | Misk Foundation
  • Microsoft Azure | Learning Space

Timeline

DATA ANALYST AND VOICEX CO-LEAD

Integrex RCM
12.2020 - 07.2023

IT OPERATION ANALYST I

TD Bank
07.2019 - 12.2020

HELP DESK TECHNICIAN

University Of South Carolina Aiken
08.2017 - 05.2019

Bachelor of Science - Mathematics and Computer Science

University of South Carolina Aiken

Associate's Degree - Electrical Engineering, Electrical Power

Jeddah College of Technology

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Yasser Alzahrani