Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
AssistantManager

Yasser Abdullah Boraiee

Jeddah ( Saudi )

Overview

6
6
years of professional experience
5
5
years of post-secondary education
12
12
Certificates
1
1
Language

Work History

Mall Manager Operations & Administrator

Fawaz Alhokair Company.
Jeddah, Makkah
09.2021 - Current
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Exhibitions are periodically audited and monitored to maintain and improve the overall level.
  • Created plans and communicated deadlines to complete projects on time.
  • Identified issues, analyzed information and provided solutions to problems.
  • Working with the employees to serve customers to understand needs and provide excellent service.
  • Exceed the goals through effective task prioritization and great work ethic.
  • Monitored company inventory to keep stock levels and databases updated.
  • improving the operations and provided exceptional service.
  • Ensure the distribution of employee work schedules and work to avoid store closures and raise the level of sales and makes the sales targets done
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reviewing financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Reconciliation monthly operating budgets and shared information with senior management team.
  • Intercede between employees during arguments and diffuse tense situations.
  • Mentored office employees on proper administrative procedures and how to use the programs such as the oracle program ,keeping operations consistent and efficient for maximum performance.
  • Kept high average of performance evaluations.
  • Follow up and complete daily, weekly and monthly checklists to keep records of scheduled periodic maintenance and safety and daily cleaning plans procedures and share them with senior management for improvement and development.
  • Worked with building mall management to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Tracked maintenance activity using type software to confirm compliance with industry requirements. Managed maintenance team employees and coordinated repair schedule according to priority level.
  • Developed maintenance reports to assess program success and inform operational decisions..
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Improved team efficiency via training in sales, marketing and promotions.
  • Generate reports to suggest corrective actions and process improvements.
  • Improved operations through consistent hard work and dedication.
  • Maintained energy and enthusiasm in fast-paced environment.


Assistant Mall Manager

Landmark Company ( Centerpoint )
Jeddah
04.2019 - 03.2020
  • Served customers in a friendly and efficient manner, following outlined steps of service.
  • Completed tasks to ensure compliance with relevant regulations.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used coordination and planning skills to achieve results according to schedule.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Customer Service Agent.

Swissport Company.
Jeddah
04.2016 - 03.2019
  • Communicated professionally with colleagues, freelancers and clients.
  • Maintained accurate and current customer account data, with manual forms processing and digital information updates.
  • Contacted clients to verify account information and maintain accuracy.
  • Assisted call-in customers with questions and orders.
  • Worked with customers to understand needs and provide excellent service.

Bank Teller

Alrajhi Transfer Money
Jeddah
01.2015 - 01.2016
  • Counted and packaged currency and coins.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Turned in excess cash to maintain drawer security.
  • Provided customer records on demand, including account statements and copies of checks.

Education

Bachelor - Business Administration And Management

King Abdulaziz University
Jeddah
04.2014 - 03.2019

74 Of 100 - Qias

Step English Test
Jeddah

Project Management Professional

PMP

Skills

    Business products

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Certification

PMP (project management professional)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Mall Manager Operations & Administrator

Fawaz Alhokair Company.
09.2021 - Current

PMP (project management professional)

04-2021

Health and Saftey awareness

08-2019

Operation excellence with standardization

08-2019

Dangerous good

08-2019

Flight disruption

07-2019

Customer service and conflict management

07-2019

Fire Saftey

07-2019

(AVSEC) Airport passengers services

07-2019

Assistant Mall Manager

Landmark Company ( Centerpoint )
04.2019 - 03.2020

Airport system training

05-2018

Customer Service Agent.

Swissport Company.
04.2016 - 03.2019

Sama instructions

03-2015

Fraud Detection And Combating Bank Fraud

02-2015

Anti-Money Laundering

02-2015

Bank Teller

Alrajhi Transfer Money
01.2015 - 01.2016

Bachelor - Business Administration And Management

King Abdulaziz University
04.2014 - 03.2019

74 Of 100 - Qias

Step English Test

Project Management Professional

PMP

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Yasser Abdullah Boraiee