Yasser Abdullah Boraiee
Jeddah ( Saudi )
Overview
6
6
years of professional experience
5
5
years of post-secondary education
12
12
Certificates
1
1
Language
Work History
Mall Manager Operations & Administrator
Fawaz Alhokair Company.
Jeddah, Makkah
2021.09 - Current
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Exhibitions are periodically audited and monitored to maintain and improve the overall level.
- Created plans and communicated deadlines to complete projects on time.
- Identified issues, analyzed information and provided solutions to problems.
- Working with the employees to serve customers to understand needs and provide excellent service.
- Exceed the goals through effective task prioritization and great work ethic.
- Monitored company inventory to keep stock levels and databases updated.
- improving the operations and provided exceptional service.
- Ensure the distribution of employee work schedules and work to avoid store closures and raise the level of sales and makes the sales targets done
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewing financial reports each day and investigated variances with accounting staff to keep records accurate.
- Coordinated with human resources department to handle payroll and personnel databases.
- Reconciliation monthly operating budgets and shared information with senior management team.
- Intercede between employees during arguments and diffuse tense situations.
- Mentored office employees on proper administrative procedures and how to use the programs such as the oracle program ,keeping operations consistent and efficient for maximum performance.
- Kept high average of performance evaluations.
- Follow up and complete daily, weekly and monthly checklists to keep records of scheduled periodic maintenance and safety and daily cleaning plans procedures and share them with senior management for improvement and development.
- Worked with building mall management to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Tracked maintenance activity using type software to confirm compliance with industry requirements. Managed maintenance team employees and coordinated repair schedule according to priority level.
- Developed maintenance reports to assess program success and inform operational decisions..
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Improved team efficiency via training in sales, marketing and promotions.
- Generate reports to suggest corrective actions and process improvements.
- Improved operations through consistent hard work and dedication.
- Maintained energy and enthusiasm in fast-paced environment.
Assistant Mall Manager
Landmark Company ( Centerpoint )
Jeddah
2019.04 - 2020.03
- Served customers in a friendly and efficient manner, following outlined steps of service.
- Completed tasks to ensure compliance with relevant regulations.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Customer Service Agent.
Swissport Company.
Jeddah
2016.04 - 2019.03
- Communicated professionally with colleagues, freelancers and clients.
- Maintained accurate and current customer account data, with manual forms processing and digital information updates.
- Contacted clients to verify account information and maintain accuracy.
- Assisted call-in customers with questions and orders.
- Worked with customers to understand needs and provide excellent service.
Bank Teller
Alrajhi Transfer Money
Jeddah
2015.01 - 2016.01
- Counted and packaged currency and coins.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Turned in excess cash to maintain drawer security.
- Provided customer records on demand, including account statements and copies of checks.
Education
Bachelor - Business Administration And Management
King Abdulaziz University
Jeddah 2014.04 - 2019.03
74 Of 100 - Qias
Step English Test
JeddahProject Management Professional
PMP
Skills
Business products
Operations
Microsoft Office
Sales process
Problem Solver
Fast and efficient
Active at work
Organization
Point of sale operation
Planning and Coordination
Clerical Support
Store opening and closing
Sales expertise
Certification
PMP (project management professional)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Mall Manager Operations & Administrator
Fawaz Alhokair Company.
2021.09 - Current
PMP (project management professional)
2021-04
Health and Saftey awareness
2019-08
Operation excellence with standardization
2019-08
Dangerous good
2019-08
Flight disruption
2019-07
Customer service and conflict management
2019-07
Fire Saftey
2019-07
(AVSEC) Airport passengers services
2019-07
Assistant Mall Manager
Landmark Company ( Centerpoint )
2019.04 - 2020.03
Airport system training
2018-05
Customer Service Agent.
Swissport Company.
2016.04 - 2019.03
Sama instructions
2015-03
Fraud Detection And Combating Bank Fraud
2015-02
Anti-Money Laundering
2015-02
Bank Teller
Alrajhi Transfer Money
2015.01 - 2016.01
Bachelor - Business Administration And Management
King Abdulaziz University
2014.04 - 2019.03
74 Of 100 - Qias
Step English Test
Project Management Professional
PMP