Yasser Sayed
Jeddah,Saudi Arabia
Summary
Results-driven Management professional with 10 years of experience in Marketing research operations, projects/program management, organizational development, and team building within diverse industries. Highly adept in planning, coordinating, and executing successful production strategies. Track record of improving operational stability, efficiency, and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions, and achieving defined objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operation Execution Manager
Nielseniq
Jeddah, Saudi Arabia
01.2018 - Current
- Oversaw training and onboarding process for all newly hired employees within the operation team.
- Monitored processes and procedures, making sure that company met compliance regulations.
- Supported department of 50 employees, answering questions and providing mentoring.
- Implemented operational business plans, establishing priorities and recommending improvements.
- Maintained faultless customer service through proper staff training and development.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Examined problem-solving strategies, highlighting development opportunities to improve organisational operations.
- Streamlined operational efficiencies by establishing and implementing effective programmers.
- Analysed data and information to identify issues and create tailored solutions.
- Generated Key Performance Indicator reporting to drive better performance.
Senior Project Manager
Nielsen
Jeddah, Saudi Arabia
01.2016 - 12.2017
- Implemented change management processes to keep projects up-to-date and smooth resistance to new concepts.
- Oversaw each step of project, meeting goals and achieving deadlines.
- Defined project scope, guidelines, milestones and task allocation to establish and maintain clear progress plans.
- Led and motivated talented project teams, consistently achieving against KPIs.
- Generated project cost estimations with outstanding accuracy, guiding effective decision-making.
- Delivered projects on time and under budget.
- Reduced cost by 15% in remote areas by assigning teams there.
Data Processing Country Manager
Nielsen
Cairo, Egypt
10.2013 - 12.2015
- Lead transition project for servers in Egypt to centrums.
- Lead enhancement structure database project to shift it from linear to hierarchical across 50+ database.
- Plan and control activities and resources of retail Measurement service data processing centre to provide highest quality services within approved schedule.
- Manage all input data validation activities through to client output deliverables by coordinating with various departments to ensure smooth workflow
- Manage resources effectively to ensure efficient discharge of function, meeting quality and delivery targets
- Provide leadership, planning, implementation and monitoring of country initiatives in all applicable processes, and ensuring adherence to global standards
- Manage, coach and train staff to achieve various business targets within agreed budget and timeline
- Lead operations team of 30 to provide technical support to client customer Services.
- Increased databases' quality and number of quality escapes reduced to 3%.
Data Processing Team Leader
Nielsen
Cairo, Egypt
02.2012 - 09.2013
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 95%.
- Reached high-quality standards through audits and testing.
- Fostered positive employee relationships through communication, training and coaching.
- Streamlined processes to achieve efficiencies and cost savings.
- Progressed to Team Leader position within 24 months working at company.
- Supervised and mentored 10 multidisciplinary team members.
- Established change log for all databases.
Data processor
Nielsen
Cairo, Egypt
12.2009 - 01.2012
- Creating Databases & Layouts for 35 databases.
- Issuing Reports such as Added or Deleted Products reports, filtering, summary and detailed reports
- Operate processing systems modules as defined by Nielsen.
- Execute data corrections as per Stats instructions.
- Create and maintain client item files and parameters
- Produce client deliverables, ensuring timely and accurate delivery to meet or exceed.
- Ensure that systems upgrade changes/ enhancements are understood and used
- Managed database changes and cleansing procedures in line with company policy.
- Compiled and analyzed data using Microsoft Excel.
- Added new data and notes to project and resource tracking spreadsheets.
Quality Control Executive
Wasla Contact centre
Cairo, Egypt
08.2008 - 12.2009
- Communicated policy changes and business priorities to streamline office team tasks.
- Input current metrics into tracking documents and spreadsheets and prepared reports.
- Updated office management on team's activities and progress at weekly meetings.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Coaching 25 Agents.
- Assist in preparing Quality Control monthly reports.
- Assist in End-user satisfaction survey & sending results for Responsible.
- Assist in giving Quality training to newcomers for any project.
Inbound Call Centre Agent
Wasla contact centre
Cairo, Egypt
07.2007 - 07.2008
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Logged call details and customer information in secure systems, improving data collection measures.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Attended regular product training to enhance customer advice.
- Trained junior agents on customer service excellence, boosting customer satisfaction rates.
- Recommended call routing strategies, reducing average on-hold times.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Average handling time is 3 minutes.
- Achieved 100% score evaluation in 3 quarters ahead.
Education
Bachelor's degree - Accounting
New Cairo Academy
Cairo Egypt08.2009
Skills
- Problem-solving
- Process improvement strategies
- Multi-site operations
- Resource planning and allocation
- FMCG expertise
- Cost reduction and containment
- Planning issues
- Process coordination and management
- Project Management
Certification
- Introduction to Python, Datacamp - 4 hours
- Introduction to Data Science in Python, Datacamp - 4 hours
Languages
Arabic
Native language
English
Upper intermediate
B2
Arabic
Native
Timeline
Operation Execution Manager
Nielseniq
01.2018 - Current
Senior Project Manager
Nielsen
01.2016 - 12.2017
Data Processing Country Manager
Nielsen
10.2013 - 12.2015
Data Processing Team Leader
Nielsen
02.2012 - 09.2013
Data processor
Nielsen
12.2009 - 01.2012
Quality Control Executive
Wasla Contact centre
08.2008 - 12.2009
Inbound Call Centre Agent
Wasla contact centre
07.2007 - 07.2008
Bachelor's degree - Accounting
New Cairo Academy
Similar Profiles
Saima KhanSaima Khan
Market research interviewer at NielsenIQMarket research interviewer at NielsenIQ
Avery BarkerAvery Barker
Client Account Manager at NielsenIQClient Account Manager at NielsenIQ
Puja ReddyPuja Reddy
Billing Associate at NielsenIQBilling Associate at NielsenIQ