Yasser Adel Youssef

Supervising and monitoring daily warranty activities and operations.

Check the defect and symptoms carefully to identify the reason in order to apply the harmonious decisions.

Provide quick responds to approve/reject the repair under warranty accordingly.

Enter warranties in system for approval, and follow up the validation and compensations from the manufacturer.

Arrange to keep evidences and all customized warranty papers for further audits and/or analyzation purpose.

Review all warranty claims and administer it with warranty awarded.

Coordinate with manager and prepare repair orders for authorization as per warranty requirements and policies.

Assist customers with all warranty services and prepare associate documents.

Monitor all customer inquiries and requests on all warranty issues.

Supervise all information and update database and prepare require filling documents.

Maintain knowledge on various warrant programs by active participation in education programs.

Ensure customer satisfaction and ensure compliance to all warranty specifications.

Evaluate databases and complete all data entry for warranty claims and filings.

Prepare and maintain all warranty documents according to distributor and manufacturer requirement.

Manage all warranty claims submission, validation, and compensation.

Coordinate with account departments and settle all warranty claims.

Analyzing warranty procedure and claims periodically.

Keep the defected parts after replacement in good condition for investigation and analyzation.

Maintain Tools and Equipment.

Keep the Special Tools in good condition for usage.

Keep equipment maintenance record and following up.

Supplying workshop needs and requirements.

Receive materials and supplies to store in proper storage area

Maintain and manage tool room clerical functions.

Maintain and update records of tools, equipment, consumable supplies, and kits.

Issue tools, kits and equipment to the concerned technicians.

Ensure return of issued tools, kits and equipment back to the tool room after use.

Check for damages or unusable condition of tools, equipment and kits and take the corrective actions immediately.

Organize tools and equipment on shelves and racks for easy access.

Keep abreast of advance technologies in tools and equipment designs.

Maintain tool room equipment manuals, processes and operational guidelines.

Working as cashier, and dealing with customers,

Taking care of internal and external customers’ needs and watching their accounts

Depositing the daily income and payments in banks accounts