Yasser Ghulam
HR Specialist
Summary
Well-qualified HR Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
HR Specialist
Al Baik Food Systems
Madinah
06.2019 - Current
- Implement Onboarding, Career Development and Retention programs to team members are integrated into the company culture and operations.
- Conduct restaurant HR audits to ensure compliance with company policies and procedures.
- Conduct training audits to ensure training programs meet company standards.
- Conduct housing audits and new housing verification to ensure team members are provided with safe and suitable living arrangements.
- Conduct recruitment interviews for new/promoted team members to ensure they meet company standards and values.
- Manage team members promotions
- Address team members' complaints to ensure a positive and productive work environment.
- Trainer for various programs including intermediate supervisory skills, basic train the trainer, certified functional trainer, and career development.
Customer Service
National Commercial Bank (AlAhli)
Yanbu
01.2017 - 01.2019
- Provide exceptional customer service to clients, responding to inquiries, and addressing concerns promptly and professionally.
- Manage customer accounts, including opening and closing accounts, processing transactions, and updating customer information.
- Promote financial products and services to clients, including loans, savings accounts, credit cards, and investment opportunities.
Education
Human Resources Management
07.2012 - 06.2016
The Associate Diploma in People Management
07.2022 - 12.2023
Skills
Communication and interpersonal skills
Conducting recruitment interviews and selecting suitable candidates
Experience developing and implementing training programs
Ability to manage confidential and sensitive information
Strong problem-solving and decision-making skills
Excellent in English language
Certification
Certified Functional Trainer
Timeline
CIPD - , The Associate Diploma in People Management
07.2022 - 12.2023
HR Specialist - Al Baik Food Systems
06.2019 - Current
Customer Service - National Commercial Bank (AlAhli)
01.2017 - 01.2019
King AbdulAziz University - , Human Resources Management
07.2012 - 06.2016