MS Office
Yasser Hakami
Jeddah
Summary
Dynamic professional with a proven track record at Tatweer Education Holding, adept in data gathering and visual analysis, and excelling in teamwork and collaboration. Enhanced decision-making and reduced errors by overhauling data management systems. Skilled in negotiation, I significantly improved operational efficiency and customer satisfaction across various roles.
Overview
15
15
years of professional experience
23
23
years of post-secondary education
2
2
Languages
Work History
Area Observer
Tatweer Education Holding
01.2014 - Current
- Assisted in training new observers, sharing knowledge and best practices for accurate data collection procedures.
- Optimized data management systems by regularly updating records with new observations, ensuring easy access for analysis purposes.
- Aided in decision-making processes through the timely submission of comprehensive observation reports to project leaders.
- Improved team efficiency by effectively communicating findings with colleagues and supervisors.
- Reduced instances of human error in observational data collection by implementing a standardized double-checking process for verifying measurements.
Transportation Coordinator
IATCO
06.2011 - 12.2013
- Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
- Enhanced communication between drivers, dispatchers, and customers by implementing a centralized information system.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Tracked shipments from dispatch through delivery to verify timely arrival.
Call Center Agent
NWC
01.2010 - 05.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
Education
BBA - Operating System And Network
The Technical College of Communications And Inform
Jeddah 04.2001 - 02.2022
High School Diploma -
Horizon Institute
Jeddah 04.2006 - 08.2008
Skills
Clinical education
Self-awareness
Open-mindedness
Negotiation
Data gathering
Visual analysis
Adaptability and flexibility
Time management abilities
Teamwork and collaboration
Software
Timeline
Area Observer
Tatweer Education Holding
01.2014 - Current
Transportation Coordinator
IATCO
06.2011 - 12.2013
Call Center Agent
NWC
01.2010 - 05.2011
High School Diploma -
Horizon Institute
04.2006 - 08.2008
BBA - Operating System And Network
The Technical College of Communications And Inform
04.2001 - 02.2022
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