YASSMIN FARRAG
SALES MANAGER
DAMMAM,DAMMAM
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Sales Manager
BEST CHOICE FOR COMMERCIAL MANAGER
DAMMAM, SAUDI ARABIA
04.2022 - Current
- Used vendor expertise to deliver educational content to sales team.
- Researched competitors' activities and products to uncover new trends
- Interpreted sales and pricing policies to departmental personnel and customers.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Established and cultivated solid business relationships with new or existing customers.
- Evaluated performance against goals and implemented appropriate development plans.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
Operation Manager
AMMAJ DAMMAM RESORT
DAMMAM, SAUDI ARABIA
01.2018 - 03.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Advanced productivity KPIs to achieve key business goals and objectives.
Sales Representative
ARAB NATIONAL BANK
ALKHOBAR, SAUDI ARABIA
12.2016 - 01.2018
- Oversaw file input in mortgage software and grant-specific software.
- Produced and submitted completed loan packages to title and escrow professionals.
- Completed denial and cancellation procedures on applicable files.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
G.M Private nursery
My own business
DAMMAM, SAUDI ARABIA
06.2015 - 10.2017
- Developed and maintained courteous and effective working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Prepared variety of different written communications, reports and documents.
- Maintained energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked with customers to understand needs and provide excellent service.
G.M PRIVATE BUSINESS
PRIVATE BUSINESS
CAIRO, EGYPT
01.2011 - 12.2015
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in team-building activities to enhance working relationships.
Customer Service
Global Building Group Real Estate Investment Company
CAIRO, EGYPT
12.2007 - 12.2010
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor - Business Administration
Ain Shams University Faculty of Commerce
EGYPT 10.2001 - 05.2005
Skills
Goals and performance
National accounts management
Business development and planning
Marketing strategy
Sales expertise
Staff Management
Sales processes
Account management
Strategic account development
Strategic planning
Timeline
Sales Manager
BEST CHOICE FOR COMMERCIAL MANAGER
04.2022 - Current
Operation Manager
AMMAJ DAMMAM RESORT
01.2018 - 03.2022
Sales Representative
ARAB NATIONAL BANK
12.2016 - 01.2018
G.M Private nursery
My own business
06.2015 - 10.2017
G.M PRIVATE BUSINESS
PRIVATE BUSINESS
01.2011 - 12.2015
Customer Service
Global Building Group Real Estate Investment Company
12.2007 - 12.2010
Bachelor - Business Administration
Ain Shams University Faculty of Commerce
10.2001 - 05.2005