YAZAN KHALEL SHABELLO

Developed comprehensive sales strategies for sustained revenue growth.

• Successfully resolved numerous customer complaints, enhanced company reputation for quality service.
• Utilized expert negotiation skills to secure high-value contracts.
• Helped troubleshoot problems with customer orders, customer accounts and related issues.
• Offered excellent customer service by staying on top of pending orders and customer requests.
• Provided sales team with support materials for sales calls, trade shows and proposal responses.
• Approved customer refunds and exchanges upon close item inspection.
• Fostered strong relationships with key clients, fostered long-term business partnerships.
• Identified potential leads using innovative prospecting techniques, led to expanded client base.

• Bolstered customer base through targeted direct email marketing campaigns.
• Identified new customer segments and target audiences to expand reach.
• Reviewed and incorporated performance data and client feedback to inform continuous improvement initiatives.
• Spearheaded rebranding initiatives to boost brand awareness and realign marketing collateral with client values and mission.
• Facilitated training sessions to foster skill development amongst team members.

• Identified potential markets with detailed research and analysis.
• Coordinated with other departments to ensure smooth operations.
• Upheld high-quality standards in all sales activities, reflecting positively on brand image.
• Negotiated deals with suppliers, securing best prices for products.
• Collected customer and market feedback and reported information to company leadership.
• Maintained ownership , sales pipeline, sourcing and developing new business opportunities to drive sales.
• Delivered excellent customer service by addressing and resolving issues promptly.
• Reviewed and analyzed sales figures, resulting in strategic planning and forecasting.

• Maintained thorough records of all sales activities to ensure transparency.
• Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
• Identified potential leads, resulting in improved sales performance.
• Pioneered innovative sales strategies for increased market penetration.
• Collaborated with marketing department for effective promotional campaigns.
• Contacted satisfied customers to offer additional services.
• Built rapport with new and existing customers to boost client retention.
• Expanded client base through targeted outreach initiatives.
• Optimised sales presentations using persuasive communication techniques.