Summary
Overview
Work history
Education
Skills
LANGUAGES
Custom
Timeline
Intern
Yazan Madanat

Yazan Madanat

Riyadh,Riyadh Region

Summary

Results-driven professional specializing in team leadership and development, with a robust background in financial and performance reporting. Proven ability to troubleshoot operations, enhancing efficiency and driving organizational success. Focused on building high-performing teams and achieving measurable outcomes aligned with strategic goals.

Overview

14
14
years of professional experience

Work history

OFFICE MANAGER & PERSONAL ASSISTANT

HH Prince Mishaal Bin Khaled Al Saud
Riyadh, Saudi Arabia
05.2023 - 09.2025
  • Negotiated contracts with vendors, securing cost-effective services and optimal pricing.
  • Oversaw recruitment processes, attracting top-tier talent for team expansion.
  • Managed schedules for C-level executives, coordinating meetings and travel arrangements.
  • Processed invoices and purchase orders with meticulous attention to detail.
  • Maintained updated records in database to ensure accuracy.
  • Liaised with security personnel to monitor access and approve authorised visitors.

FRONT OFFICE MANAGER

Centro Mada Amman by Rotana
Amman, Jordan
11.2020 - 10.2022
  • Pre-Opening, developed and implemented operational procedures, staff training, and opening checklist.
  • Managed Front Office, Housekeeping, and Recreation departments, overseeing operations, staffing, and service standards.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined front office operations for improved efficiency.
  • Maintained the reception area to provide a welcoming atmosphere.
  • Facilitated swift problem resolution in case of any issues or disputes raised by customers or staff members alike.
  • Trained new staff members to uphold service standards.

CUSTOMER INFORMATION SYSTEM MANAGER

Rotana Hotel Management Corporation PJSC
Abu Dhabi, United Arab Emirates
02.2017 - 11.2020
  • Contributed to successful launch of 32 hotels worldwide as part of global pre-opening team.
  • Developed IT policies, ensuring adherence to best practices and compliance requirements.
  • Monitored system performance, identifying issues before escalation into major problems.
  • Conducted training sessions on new software applications and company policies.
  • Responded swiftly to incidents, troubleshooting problems and correcting faults.
  • Coordinated internal audits to identify opportunities for standards improvement.

FRONT DESK MANAGER

Amman Rotana
Amman, Jordan
03.2016 - 02.2017
  • Ensured security protocols were followed at the front desk for guest safety.
  • Ensured accurate record-keeping by diligently updating hotel database.
  • Developed strong relationships with repeat customers through friendly and professional interactions.
  • Performed administrative duties such as correspondence handling and document filing diligently.

FRONT DESK TEAM LEADER

The Boulevard Arjaan
Amman, Jordan
05.2014 - 03.2016
  • Delivered exceptional service to guests to enhance their stay.
  • Resolved conflicts amongst team members, promoting a harmonious work environment.
  • Ensured smooth operation of front desk with thorough training sessions.
  • Monitored staff adherence to dress code policy, ensuring professional presentation at all times.

FRONT DESK AGENT

Amman Marriott
Amman
01.2012 - 04.2014
  • Ensured smooth check-ins and check-outs for optimal guest experience.
  • Improved customer satisfaction by managing complaints effectively.
  • Liaised with housekeeping staff to ensure timely room preparation for incoming guests.
  • Managed payment transactions with utmost accuracy and honesty.
  • Multitasked efficiently during peak hours without compromising on service quality.
  • Facilitated communication between hotel departments for efficient operations.

Education

Bachelor's Degree - Hotel Managment

Jordan Applied University
Amman

Skills

  • Team leadership and motivation
  • Coaching and development
  • Financial and performance reporting
  • Operational troubleshooting

LANGUAGES

English | Advanced
Arabic | Native

Custom

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Timeline

OFFICE MANAGER & PERSONAL ASSISTANT

HH Prince Mishaal Bin Khaled Al Saud
05.2023 - 09.2025

FRONT OFFICE MANAGER

Centro Mada Amman by Rotana
11.2020 - 10.2022

CUSTOMER INFORMATION SYSTEM MANAGER

Rotana Hotel Management Corporation PJSC
02.2017 - 11.2020

FRONT DESK MANAGER

Amman Rotana
03.2016 - 02.2017

FRONT DESK TEAM LEADER

The Boulevard Arjaan
05.2014 - 03.2016

FRONT DESK AGENT

Amman Marriott
01.2012 - 04.2014

Bachelor's Degree - Hotel Managment

Jordan Applied University

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Yazan Madanat