Yazan Hamza
Riyadh,Riyadh Region
Summary
Accomplished professional with extensive experience in department management, strategic planning, and supply negotiation. Demonstrated expertise in staff management, financial management, and budgeting. Proven ability to drive business planning and operational support while ensuring exceptional customer service management. Adept at documentation and reporting, as well as employee supervision. Committed to leveraging skills to achieve organizational goals and enhance operational efficiency.
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Soft Service Manager
ENOVA For Facilities and Energy Management
Riyadh, Saudi Arabia
09.2023 - Current
- Managed operational teams to ensure delivery of high-quality soft services across multiple facilities.
- Developed and implemented standard operating procedures to enhance service efficiency and consistency.
- Coordinated training programmes for staff to improve service delivery and customer satisfaction levels.
- Oversaw inventory management processes to ensure adequate supply of cleaning and maintenance materials.
- Conducted regular site inspections to assess service quality and identify areas for improvement.
- Led initiatives to promote sustainability practices within soft services operations and reduce environmental impact.
- Coordinated pest control efforts thereby maintaining hygienic conditions at workplace.
- Improved office aesthetics through effective management of landscaping and gardening duties.
- Managed pest control for healthier crop yield.
- Scheduled pest control treatments periodically, maintaining a pest-free environment.
- Maintained compliance with health and safety regulations within the facility.
- Performed landscaping duties when necessary, improving outdoor spaces.
- Advised on landscaping plans, contributing to beautiful course design.
- Conducted regular performance reviews of soft services team members to ensure high-quality service delivery.
- Streamlined waste management processes, improving overall cleanliness.
- Oversaw compliance with environmental regulations and best practices in waste disposal.
- Implemented waste reduction strategies that promoted sustainability within operations.
- Collaborated with cross-functional teams to enhance waste diversion efforts and programmes.
- Coordinated with local authorities to implement community recycling initiatives effectively.
- Resolved customer complaints promptly, enhancing customer satisfaction levels.
- Optimised resource allocation to various tasks, resulting in cost savings without compromising on service quality.
- Implemented environmentally friendly cleaning practices, reducing company's carbon footprint.
- Liaised with suppliers for procurement of cleaning supplies whilst maintaining budget constraints.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Established clear budgets and cost controls strategies to meet objectives.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Monitored health and safety measures for guaranteed compliance.
Soft Service Manager
ESOM for facilities management
Riyadh, Riyadh Region
01.2019 - 09.2023
- Developed organizational policies for administrative oversight and internal controls.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Coordinated hiring, recruitment, and training strategies to build successful administrative team.
- Established clear budgets and cost controls strategies to meet objectives.
- Led and managed administrative staff to maintain smooth daily operations.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Controlled resources by department or project and tracked use in oracle software system.
- Investigated issues affecting group operations, prepared reports, and helped correct problems.
- Organized financial and operational data to help with yearly budgeting and planning.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Instituted quality systems within organization encompassing training, corrective and preventive action.
- Managed internal operational standards and productivity targets for soft services divisions.
- Optimized processes and supervised 2500 employees all around Kingdom regions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used SWOT strategies to promote exceptional customer service and create positive environment for employees and clients.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Delivered training for staff development, change management and materials, process and technical controls.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Maintained professional demeaned by staying calm when addressing unhappy or angry customers.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Trained and developed personnel to improve safety, employee relations and resolve customers issues.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Soft Services Manager
EFS for facilities management
Amman , Jordan
06.2017 - 12.2019
- Led and managed administrative staff to maintain smooth daily operations.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Monitored health and safety measures for guaranteed compliance.
- Developed organizational policies for administrative oversight and internal controls.
- Planned revenue generation strategies designed for growth.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Operations Manager
Qaser AL Malekat
Jeddah , KSA
03.2014 - 01.2017
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Boosted company efficiency through strategic technology upgrades and process improvements.
- Analysed financial data to track and achieve budget targets.
- Implemented inventory control measures on office equipment to reduce expenditures.
- Reduced operations costs and headcounts to significantly increase department profitability.
- Minimized discrepancies by effectively training employees on best practices, policies and procedures.
Soft Services Manager
MAB
Amman , Jordan
11.2013 - 06.2014
Housekeeping Supervisor
Fourseasons hotel
Amman , Jordan
04.2004 - 09.2013
- Prepared rotes to create stable team coverage and meet hotel guest needs.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Managed allocated budgets up to whilst promoting cost-effective practices.
- Updated training programmed to enhance employee performance.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Actioned customer feedback to improve satisfaction ratings.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Placed orders for housekeeping supplies and guest toiletries to maintain optimal inventory levels.
- Evaluated employee performance and developed improvement plans, maximizing team efficiency.
- Completed shift reports to deliver smooth handovers and efficient Back of House operations.
- Drove improvements to workflow and room turnover times through hands-on, proactive management style.
- Performed HR duties and team building to support staff retention.
Education
Bachelor in marketing - Marketing
Al Zaytoonah university
Amman- Jordan 09.2009
Skills
- Department management
- Strategic planning
- Supply negotiation
- Staff Management
- Financial Management
- Budgeting
- Business planning
- Operational support
- Customer service management
- Documentation and reporting
- Employee supervision
- Contract management
Certification
- Professional Communication skills.
- Business writing.
- Handling client complains.
- Supervisory development program.
- Bicsc License Certified. ( Practical & Assessor )
- How to handle client complains
- Telephone etiquette.
- First AID
- How to build contingency plan
Languages
Arabic
Native language
English
Advanced
C1
Computer skills & softwares
Microsoft office.
Oracle operating system.
Many of internal operation management. ( Purchasing system, Team management system, HR & recruitment system.....ETC)
Hobbies
Reading, Playing football, Cooking, Traveling
Timeline
Soft Service Manager
ENOVA For Facilities and Energy Management
09.2023 - Current
Soft Service Manager
ESOM for facilities management
01.2019 - 09.2023
Soft Services Manager
EFS for facilities management
06.2017 - 12.2019
Operations Manager
Qaser AL Malekat
03.2014 - 01.2017
Soft Services Manager
MAB
11.2013 - 06.2014
Housekeeping Supervisor
Fourseasons hotel
04.2004 - 09.2013
Bachelor in marketing - Marketing
Al Zaytoonah university
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