Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yazed Aqeel Alshammari

Ha'il,Saudi Arabia

Summary

Experienced with load planning, weight and balance calculations, and regulatory compliance. Utilizes attention to detail and problem-solving abilities to ensure safety and efficiency in loading operations. Track record of enhancing team performance and operational success through effective communication and collaboration.

Results-driven professional with strong background in load management and coordination. Known for ensuring compliance and safety during loading operations while optimizing efficiency. Focused on team collaboration and achieving results, displaying adaptability and reliability. Key skills include load planning, safety management, and effective communication.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Airport Operations Supervisor

Saudi Ground Services Co. – SGS
01.2025 - 07.2025
  • Represented airport interests in planning, construction and maintenance of facilities and grounds.
  • Improved airport safety by conducting regular inspections and addressing potential hazards promptly.
  • Coordinated emergency response efforts during critical situations, liaising with first responders and airline representatives for efficient crisis management.
  • Implemented training programs for staff members to enhance professional development and maintain up-to-date knowledge of industry best practices.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Load Controller

Saudi Ground Services Co. – SGS
06.2022 - Current
  • Acquired and verified final passenger breakdowns for loading considerations.
  • Calculated and transmitted estimated zero fuel weight (EZFW) figures to dispatch.
  • Verified aircraft operated within predetermined operational limits relating to weight and balance.
  • Contributed to the reduction of fuel consumption through proper weight management and efficient load planning techniques.
  • Collaborated with team members to develop innovative strategies for improving overall load control performance.

Supervisor

Saudi Ground Services Co. – SGS
02.2022 - 11.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Customer Service Agent

Saudi Ground Services Co. – SGS
06.2009 - 06.2020
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
  • Enhanced customer satisfaction by providing timely and accurate flight information.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Baggage Service Agent

Saudi Ground Services Co. – SGS
06.2017 - 06.2020
  • Built positive relationships with customers by providing exceptional customer service.
  • Maintained accurate records of baggage claims, facilitating smooth resolutions for passengers experiencing delays or losses.
  • Developed strong relationships with external partners, such as airlines and ground transportation providers, to facilitate efficient baggage transfers.
  • Managed high-stress situations calmly, addressing passenger concerns quickly while maintaining a professional demeanor.
  • Provided exceptional customer service, addressing concerns professionally and offering assistance when needed.
  • Streamlined baggage processing for timely delivery, effectively managing luggage check-in and tagging procedures.
  • Enhanced customer satisfaction by efficiently handling baggage-related inquiries and resolving issues promptly.
  • Collaborated with team members to locate misplaced luggage, expediting returns to rightful owners in a timely manner.

Education

High School Diploma -

Sahma
Ha'il, 06
02.2006

Skills

  • Load planning expertise
  • Strong analytical mind
  • Continuous improvement mindset
  • Freight management
  • Strong multitasking
  • Adaptability under pressure
  • Exceptional communication
  • Airport security awareness
  • Security awareness
  • Stress tolerance
  • Quality control awareness
  • Flight safety

Certification

  • Licensed Load Control B787-10 - Load Control A321/320 - Dangerous Goods-CAT 08/10.
  • Certified [Aircraft W&B, Load Planning, and Load Sheet], SGS.
  • Certified Aircraft Loading/Off-loading, Ramp Airside Safety, Regulatory Awareness (Introduction to GACARs), Human Factors, Dangerous Goods-CAT 09, Documentation and messaging, Aviation Security Awareness, Emergency Response, Passenger Handling, Airport Familiarization.

Timeline

Airport Operations Supervisor

Saudi Ground Services Co. – SGS
01.2025 - 07.2025

Load Controller

Saudi Ground Services Co. – SGS
06.2022 - Current

Supervisor

Saudi Ground Services Co. – SGS
02.2022 - 11.2022

Baggage Service Agent

Saudi Ground Services Co. – SGS
06.2017 - 06.2020

Customer Service Agent

Saudi Ground Services Co. – SGS
06.2009 - 06.2020

High School Diploma -

Sahma

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Yazed Aqeel Alshammari