Accomplished leader with 10 years of progressive experience in strategic planning, team leadership, and operational excellence. Proven track record in driving business improvements through effective resource management and enhancement of customer experience. Consistently delivered results by optimizing processes, enhancing service quality, and implementing innovative solutions to complex challenges. Expertise in project management, risk assessment, business process optimization, and cross-functional team leadership. Demonstrated ability to improve operational efficiency while maintaining the highest standards of quality and compliance in demanding environments.