Yazeed Alfahad
Digital \ IT Manager
Riyadh
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
4
4
years of professional experience
Work History
Digital Lead Mass Testing /IT Support Specialist
Ascend Healthcare
Riyadh
03.2020 - 03.2023
- Digitalization of healthcare services COVID-19 (Sehaty App and Tawklna)
- Understanding the coming data (analyzing )
- Created help desk tickets, troubleshot and resolved desktop issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Digital Facilitation On-Site and in primes to make sure we are receiving getting the data visually (CCTV) and digitally
- Reports to leaders
- Virtual Healthcare
- Understanding (Tele health)
- Monitoring and maintain dashboards(Accuracy and discrepancy)
- Understanding the new application to reach the project goal (ChatBot and
- Video calls).
IT Helpdesk Specialist
Ascend
Riyadh
03.2020 - 06.2020
- Supervising and managing (Ticketing System)
- On-site visits
- Handled IT Inventory and Office 365 admin to ensure All company assets are safe and accountable.
- Responded to inquiries by phone, email and walk-up requests.
- Optimized system operation and resource utilization to streamline workflows and processes.
Computer Engineer
Datasad, Al Madinah
Madinah
03.2019 - 03.2020
- Developed test methodology to check product features and devised test plans for modules
- Performed initial client assessment and analysis to begin the research process
- Managed team of 4 employees, overseeing the hiring, training, and professional growth of employees
- Improved Software skills through consistent hard work and dedication to
- MOH Alert system
- Efficient completion of Hardware issues and networking
- Handled IT issues (hardware and software) and Alert system to ensure work is running smoothly.
- Inspected third-party equipment installations to verify correct and consistent operations performance.
Education
Bachelor of Science - CS: Networking and Security
Park University
Skills
Automation test strategiesundefined
Additional Information
- Honors and Awards , , 2021 Ascend High performance employee award. 2022 MOH Alhajj Digital service award
Timeline
Digital Lead Mass Testing /IT Support Specialist
Ascend Healthcare
03.2020 - 03.2023
IT Helpdesk Specialist
Ascend
03.2020 - 06.2020
Computer Engineer
Datasad, Al Madinah
03.2019 - 03.2020
Bachelor of Science - CS: Networking and Security
Park University
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