YAZEED ALHUSSAINI
Riyadh
Summary
Software Engineer with thorough hands-on experience in all levels of testing, such as functional, performance, system, integration, regression, and user acceptable testing. Enthusiastic, reliable and trustworthy team player dedicated to efficiently solving project issues. Passionate about everything related to IT. Willing to gain new knowledge and skills and grow within the field.
Overview
4
4
years of professional experience
Work History
Project Coordinator
TopDevs
Burnaby, Canada
03.2023 - 12.2024
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
IT Support Specialist & Project Coordinator
Al-Essa
Riyadh, Saudi Arabia
03.2021 - 02.2023
- Supported customers with online billing, access, and account issues.
- Served as first point of contact for incoming technical service calls and emails.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Developed and delivered training sessions for sales staff and management.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Conducted remote diagnostics to identify and solve technical problems.
- Maintained up-to-date case documentation for future reference.
Education
Bachelor's Degree - Computer Science
Thompson River University
2017
Skills
- Microsoft Office, Adobe Software, Photo and Video editing programs
- High knowledge in Computer Gaming, PC building and Modding
- Proficient in multiple web technologies such as HTML5, XML, CSS3, JavaScript and PHP
- Networking and Protocols knowledge include MPLS and VPNs
- Experienced in using MySQL, Access, DB2, Oracle and other databases
- Able to work with Windows and Linux OS
- High achievements in Software Engineering, Operating System, Java Development, Object-Oriented Development, C/C Programming and Networking Programming courses
- Innovative problem-solver, can adapt easily and generate workable solutions
- Fast learner, can easy adapt to a new environment and get along with the colleagues
Affiliations
Robo Test
- Developed an Automated Grading Program designed to be used by Mobile Development course professor. The program would automatically evaluate submitted assignments, give comments and suggestions for improvement. Robotest minimizes professor involvement as well as a human error. It is programed to generate different variations of codes to get to a certain result. With every assignment is able to learn and self-improve.
Mobile app development
- Developing a computer automated system for Android app testing using RoboTest
- Using Firebase Test Lab for testing the apps across wide variety of devices and device configurations. Using the outcomes of the test runs to improve the programs and avoid crashes.
References
References Dr. Haytham Elmiligi Professor in the Computer Science department at Thompson River University Helmiligi@tru.ca, +12508285230 Dr. Mahnhoon Lee : Program Coordinator and associate professor in the Computer Science department at Thompson River University mlee@tru.ca, +12503776022
Muhammad Shehzad +966 56 030 3941
Syed +966 56 443 9917
Languages
Bilingual: English and Arabic
Additional Information
- TRU Undergraduate Research and Innovation Conference 2017 Participated in the conference as a lecturer and a poster presenter. Pitched the idea of the project and elaborated on the key functions of the program, visually presented the main points on a poster.
Timeline
Project Coordinator
TopDevs
03.2023 - 12.2024
IT Support Specialist & Project Coordinator
Al-Essa
03.2021 - 02.2023
Bachelor's Degree - Computer Science
Thompson River University
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