As a Health Informatics Analyst, I am committed to aligning my objectives with the mission, vision, and values of the hospital. My primary responsibility is to provide training and support to healthcare providers, including physicians, nurses, and other relevant personnel, to ensure their proficiency in using ICIS applications.
As the ICIS PowerChart applications system Support, my duties include overseeing the Services Hub, which is primarily responsible for resolving system issues and addressing the hospital's most common incidents. Our team focuses on ICIS applications such as SurgiNet, FirstNet ED LaunchPoint, and E-Anesthesia applications. We prioritize enhancing the customer experience and engaging with our clients to better understand their needs, providing optimal solutions that benefit them.