Yazeed Almuhanna
Riyadh,Saudi Arabia
Summary
IT Operations with 2 years of experience in registration systems, ticketing solutions, and onsite technology logistics. Skilled in managing invitations, QR-code issuance, ,and hardware setup to ensure smooth event execution. Strong background in project coordination, problem-solving, and bilingual communication (Arabic & English). Holds a Bachelor’s degree in Mathematics with a proven ability to support both technical and operational needs in fast-paced environments
Overview
2
2
years of professional experience
Work history
IT operations Coordinator
Add Group
Riyadh
08.2023 - Current
- Coordinated IT support operations to ensure seamless service delivery and user satisfaction.
- Managed incident tracking system to facilitate timely resolution of technical issues.
- Collaborated with cross-functional teams to implement process improvements and enhance efficiency.
- Developed and maintained documentation for IT procedures and user guidelines to support training efforts.
- Trained junior staff on IT operational procedures and best practices to foster knowledgeable team.
- Worked with vendors to make purchases and reconcile invoices.
- Analysed data from operations to identify areas for improvement.
- Delivered multiple projects on time by effective planning and coordination.
Education
BACHELOR'S - COMPUTER ENGINEERING
QASSIM UNIVERSITY
Qassim Skills
- Productivity tools usage
- Relationship building aptitude
- Time management proficiency
- Risk assessment experience
- Training staff on processes
- Project lifecycles understanding
- IT infrastructure understanding
- Technical writing proficiency
- Project management excellence
- Leadership qualification
- Scope defining
- Excel spreadsheet mastery
- Software development lifecycle knowledge
- Technical writing
Languages
English
Advanced
Arabic
Native
Timeline
IT operations Coordinator
Add Group
08.2023 - Current
BACHELOR'S - COMPUTER ENGINEERING
QASSIM UNIVERSITY
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