
PMP-certified operations professional with Executive Education from Harvard Business School, bringing a strong foundation in planning, analysis, and operational excellence. With experience in fast-paced, customer-facing environments, I have successfully managed complex operational workflows, optimized KPI-driven performance, and ensured regulatory compliance across demanding settings. Ambitious and growth-oriented, I thrive in roles that demand structured thinking, cross-functional coordination, and data-informed decision making. Currently targeting senior operational roles where I can drive measurable organizational impact and lead transformational initiatives.
- Streamlined staff rostering for a team of 50+
-Tracked and reported on sales, stock and operational cost KPIs, identifying gaps that contributed to improve P&L
-Evaluated and coached floor supervisors and staff members, implementing process changes and performance cycles
-Coordinated documentation for stakeholders including GCAM, Ministry of Commerce, and Health.