YAZEED BADER A L DRESS

• Reviewing STC reports daily and resolving issues according to policy.
• Handling requests from branches and Samba phone before the deadline.
• Investigating customer queries to provide timely financial solutions.

• Managed the Hospitality Desk for Saudi Airline arrivals.
• Handled VIP guests and ensured high service standards.
• Resolved complaints, cancellations, and refunds.
• Processed payments and bookings with zero error.

• Optimized customer experience with excellent communication.
• Built positive customer rapport with professionalism.
• Resolved complaints and ensured appropriate compensation.

• Handled email and chat reservations with timely responses.
• Reviewed upcoming reservations to avoid guest issues at check-in.
• Sent daily revenue and ranking reports to departments.
• Processed travel deposits and balance payments.
• 6 months

• Oversees daily reservation operations, manages and trains agents.
• Ensures accurate bookings and rate management.
• Coordinates with other departments to maximize revenue.
• Handles VIP and group reservations, resolves guest issues.
• Prepares reports to support business performance and service excellence.

• Overseeing daily operations of the reservations department.
• Managing team performance and ensuring high standards of guest service.
• Implementing strategies to optimize occupancy and revenue.
• Coordinating with sales and front office to ensure smooth booking flow.
• Reviewing all reservations arrivals for the same day and next day.
• Preparing monthly commission statement reports for Booking.com and Expedia.
• Reviewing no-show bookings to ensure nothing is missed.
• Daily check-up of the previous day's reservations for accurate rate codes and market segmentation.

• Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.

• Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.

• Establishes an efficient trace File to ensure that all business booked is properly tracked.

• Assists in consolidating and preparing Sales report

• Entertains and conducts hotel inspections to clients whenever required.

• Establishes and maintains strong relationship with the established clientele.

• Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.

• Maintains positive guest and colleague interactions with good working relationships