Learning new skills, oil painting, outdoor activities
Ying Man Edmond Sung
General Manager
Daw Park
Summary
Dynamic leader with a proven track record at Puzhen Life Co. Ltd., excelling in team building and data-driven decision-making. Spearheaded ERP and HR system implementations, enhancing operational efficiency and reducing expenses. Skilled in fostering customer relationships and driving sales growth, consistently exceeding revenue targets. Expert in key account management and interpersonal communication, committed to achieving excellence and innovation.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
System Director
Puzhen Life Co. Ltd.
Condong, NSW
02.2019 - 03.2023
- Collaborated with cross-functional teams to develop cohesive strategies for technology implementation across various business units.
- Organization reengineering to redefine all workflow and job descriptions.
- Implementation of an ERP system and a HR management system that resulted in streamlined workflows, more efficient use of resources, and reduced expenses.
- Reduced software licensing costs by consolidating applications and negotiating favorable contract terms with vendors.
- Implemented comprehensive employee training programs to ensure consistent understanding of system operations and best practices.
- Identified opportunities for process improvement through data analysis, leading to increased operational efficiencies.
- Improved system efficiency by implementing innovative IT solutions and streamlining processes.
General Manager
3H International Co. Ltd.
01.2011 - 12.2018
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Education
Master of Science - IT
Monash University
Clayton, VIC 01.2016 - 02.2017
Graduate Diploma in Digital Communication - Digital Communication
Monash University
Clayton, VIC 02.2015 - 12.2015
Bachelor of Science - IT
University of Florida
USA 09.2006 - 06.2010
Ph.D. - Psychology
Flinders University
Australia 05.2023 - Current
Skills
IT systems management
Interests
Others
I like to spend my leisure time in oil painting and doing some outdoor activities like rock climbing. I would like to challenge myself with various level of difficulties.
Timeline
Ph.D. - Psychology
Flinders University
05.2023 - Current
System Director
Puzhen Life Co. Ltd.
02.2019 - 03.2023
Master of Science - IT
Monash University
01.2016 - 02.2017
Graduate Diploma in Digital Communication - Digital Communication
Monash University
02.2015 - 12.2015
General Manager
3H International Co. Ltd.
01.2011 - 12.2018
Bachelor of Science - IT
University of Florida
09.2006 - 06.2010
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