Yodit Beraki
Frankfurt
Summary
10 years of experience performing a range of roles within hectic environment. Effective in induction, training, motivation and coordination of cross-functional teams. Punctual, reliable and friendly as well as adaptable, patient and effective within high-pressure environments.
Overview
14
14
years of professional experience
Work History
Supervisor
Manna Beauty Center
09.2012 - 07.2023
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Provided instruction, coaching and motivation to all employees during the shift.
- Interviewed, hired and trained employees on new procedures and requirements.
- Kept work environments safe and efficient at all times.
- Identified problems and proposed solutions to management team.
Personal Assistant
FATIMA ABED Boutique
05.2010 - 06.2012
- Organized personal and professional calendars and supplied reminders of upcoming meetings and events.
- Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.
- Consistently recognized by management for providing superior customer service.
Telemarketer
SOFAB Safety And Security
07.2009 - 11.2009
- Collaborated with management to resolve concerns and problem calls.
- Provided customers with knowledgeable and timely responses to questions and concerns.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
- Resolved customer complaints by escalating calls to proper department.
- Used expert sales and negotiation skills to secure clients needs, providing excellent levels of customer care throughout.
- Maintained accurate knowledge of industrial safety, security, industrial building & electrical materials products to provide informative service and updates to clients.
Education
High School Degree -
Eritrean International School
Jeddah, Saudi Arabia05.2007
Skills
- Inspiring team leader
- Customer service
- Staff management
- Staff supervision expertise
- Negotiation
- Sales representative
Name & contact
Language
Fluent in both English and Arabic
Nationality
Eritrean
Status
Single
Phone number
+966568861648
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
German
Beginner (A1)
Timeline
Supervisor
Manna Beauty Center
09.2012 - 07.2023
Personal Assistant
FATIMA ABED Boutique
05.2010 - 06.2012
Telemarketer
SOFAB Safety And Security
07.2009 - 11.2009
High School Degree -
Eritrean International School
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