YOGENDRA MALLA
SURTHET
Summary
A seasoned Head Bartender at NOZOMI, I excel in staff training and supervision, enhancing customer loyalty through attentive service. My expertise in drink pairing and menu development, coupled with a knack for maintaining optimal inventory levels, significantly contributed to the bar's success. I'm known for resolving customer complaints with professionalism, ensuring a memorable patron experience.
Overview
3
3
years of professional experience
Work History
Head Bartender
NOZOMI
09.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
Education
High School Diploma -
SHREE JIVEN JYOTI HIGH SCHOOL
NEPAL SURKHETSkills
- Staff Training and Supervision
- Attentive service
- Drink Pairing Knowledge
- Taking inventory
- Strong Communication Skills
- Quality Control Standards
- Customer Service
- Bar Equipment Maintenance
- Suggestive Selling
- Advanced Bartending Techniques
- Knowledge of local regulations
- Menu development
- Sales and Upselling Techniques
- Preparing garnishes
- Team leadership abilities
- Safe food handling
- Customer service expertise
- Performance Improvement
- Handling Difficult Customers
- New Hire Training
- Clear and effective communication
- Inventory
- Beverage Preparation
- Order Management
- Ordering bar supplies
- Outstanding customer service
- Maintaining a clean bar
Languages
Nepali
Native language
Nepali
Proficient
C2
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Head Bartender
NOZOMI
09.2021 - Current
High School Diploma -
SHREE JIVEN JYOTI HIGH SCHOOL
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