Yogi Alamsyah
Riyadh
Summary
Skilled in high-volume dining and guest relations management, I excelled as Head Waiter at Shawarma Hlayel, enhancing customer loyalty through exceptional service and problem-solving. At Elite Hotel, I ensured guest satisfaction by improving facilities and personalizing experiences. My adeptness in menu presentation and empathetic communication consistently fostered memorable guest interactions.
Overview
7
7
years of professional experience
Work History
Head Waiter
Shawarma Hlayel
Riyadh Saudi Arabia
10.2019 - Current
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
A Hotel Stuff
Elite Hotel
Indonesia
11.2017 - 11.2018
- Conducted regular inspections of hotel facilities to identify areas in need of maintenance or improvement.
- Resolved guest complaints using active listening skills and empathy to ensure their satisfaction.
- Created lasting memories for guests celebrating special occasions by arranging personalized amenities or experiences.
- Performed administrative tasks such as managing reservations, preparing reports, and maintaining accurate records of daily transactions.
Education
High School Deploma - Social Sciences
Nord Angelia
Jakarta06.2015
Skills
- High-volume dining
- Menu presentation
- Menu Memorization
- Guest Relations Management
Timeline
Head Waiter
Shawarma Hlayel
10.2019 - Current
A Hotel Stuff
Elite Hotel
11.2017 - 11.2018
High School Deploma - Social Sciences
Nord Angelia