Yohan Vimukthi Galappathtthi
Ragama,Sri Lanka
Summary
Dynamic and dedicated professional with a proven track record in delivering luxury services and managing VIP clients. Demonstrates exceptional skills in negotiation, advanced CRM systems usage, and high-value client interaction. Known for strong team collaboration, adaptability, and the ability to remain calm under pressure. Committed to continuous learning and excelling in cross-cultural environments while maintaining a positive attitude. Career goal: To leverage extensive experience in providing top-tier service to further enhance client satisfaction and business growth.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work History
Receptionist
Vivienda Luxury Hotel and Villas
Riyadh Turki | Riyadh Diplomatic Quarter | Al Hada, Saudi Arabia
09.2023 - Current
- Handling Experience of VVIP Personals and requirements. ( Most of the Guest Royal Family or Related to Crown prince or for the Government of Saudi Arabia )
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Managed phone calls, resulting in effective communication flow within the company.
- Collaborated with team members in organizing company events; enhancing team cohesion and morale building activities.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Upheld confidentiality with sensitive information handling procedures.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Assisted with administrative tasks, improving overall functionality of the office.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained an organized reception area for a professional business environment.
- Completed data entry tasks whilst adhering to strict deadlines.
- Utilized multi-line telephone system to manage incoming calls effectively.
- Maintained accurate and up-to-date records for smooth handovers.
- Acted as first point of contact for wide range of personnel.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Handled office petty cash and maintained flawless records.
- Wrote professional letters, memos and emails for internal and external business communication.
- Received payments for Villas and updated balances in computer.
- Offered personalized recommendations to promote unique experiences.
- Cultivated strong relationships with guests fostering loyalty and repeat visits.
- Managed high-profile events for successful execution.
- Streamlined office procedures with innovative solutions, resulting in smoother operations.
- Improved team morale by introducing regular feedback sessions.
- Supervised daily operations to ensure compliance with company policies and industry regulations.
Receptionist
Jetwing Colombo Seven
Colombo, Sri Lanka
08.2022 - 07.2023
- Company Overview: 5 Star Hotel (Operation system = Scienter)
- Handling and making all the reservations from Online booking platforms, Telephone and E mails
- Cashier
- Guest Check in / Check out Process
- Attending to Guest Inquiries and doing the needful
- Supervising and coordinating with House Keeping Executive and staff to maintain Hotel, Rooms to keep in order and for availability
- Handling all the Inbound and Outbound Telephone Calls
- As a Senior Receptionist and shift in charge, Daily Check and Maintain VIP Arrivals / In House List, Special Functions, Special Requirements For arrivals / In House guests
- Following up and doing the needful
- Check and Following up Daily Pending High Balance Guest profiles and taking the payments
- ( Bar, Restaurants, Spa, Pool bills )
- In Night Shift = Doing the night audit and System Day end
- Preparing every day relevant documents and sending to GM and other Management
- As a senior receptionist, Everyday Teaming up to Special Briefing and planning with Banquet and Restaurant staff to provide excellent and quality service for the upcoming Functions and events
- Courtesy calls and Random Lobby visits to check up on with guests
- (Maintaining a Report in every shift)
- 5 Star Hotel (Operation system = Scienter)
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
Receptionist
Fairway Colombo
Colombo
09.2021 - 04.2022
- Company Overview: 4 Star Hotel (Operation system = Opera)
- Update availability on OTA Platforms.
- Handling and making all the reservations from Online booking platforms, Telephone and E mails
- Guest Check in / Check out Process
- Attending to Guest Inquiries and doing the needful
- Supervising and coordinating with House Keeping Executive and staff to maintain Hotel, Rooms to keep in order and for availability
- Daily Check and Maintain VIP Arrival / In House List, Special Functions, Special Requirements For arrivals / In House guests. following up and doing the needful
- In Night Shift = Doing the night audit and System Day end from opera. preparing every day relevant documents and sending to GM and other Management.
- In Night Shift = Taking in charge and Supervising House keeping staff, Maintenance staff, Security staff
- Quarantine Centre operation Experience with international safety
protocols and guidelines. ( During the time period of corona virus, Hotel had to stop the tourist operation and started to function as a international quarantine centre for Sea Marshall and Shipping crews.) Jan 2020 - Mar 2021
Guest Service Agent
Fairway Sunset Hotel
Galle
01.2020 - 03.2021
- Company Overview: 4 Star Hotel (Operation system = Opera)
- Update availability on OTA Platforms
- Handling and making all the reservations from Online booking platforms, Telephone and E mails
- Cashier
- Guest Check in / Check out Process
- Attending to Guest Inquiries and doing the needful
- Supervising and coordinating with House Keeping Executive and staff to maintain Hotel, Rooms to keep in order and for availability
- Handling all the Inbound and Outbound Telephone Calls
- In Night Shift = Doing the night audit and System Day end from opera
- Preparing every day relevant documents and sending to GM and other Management
- In Night Shift = Taking in charge and Supervising House keeping staff, Maintenance staff, Security staff
- Quarantine Centre operation Experience with international safety protocols and guidelines ( During the time period of corona virus, Hotel had to stop the tourist operation and started to function as a international quarantine centre for Sea Marshall and Shipping crews.)
Receptionist
Sasha Transit Hotel
Seeduwa
02.2016 - 07.2019
- Company Overview: 3 Star Hotel
- Update availability on OTA Platforms
- Handling and making all the reservations from Online booking platforms, Telephone and E mails
- Cashier
- Guest Check in / Check out Process
- Attending to Guest Inquiries and doing the needful
- Supervising and coordinating with House Keeping Executive and staff to maintain Hotel, Rooms to keep in order and for availability
- Handling all the Inbound and Outbound Telephone Calls
- Preparing end of the Month audit and profit Reports
- 3 Star Hotel
Education
GCE Ordinary Level Examination - English, Business Studies & Accounting, History, Drama, Mathematics, Sinhala & Literature, Buddhism, Health & Physics, Science
DS SENANAYAKE COLLEGE
Colombo, 07 01.2000 - 12.2010
GCE Advanced Level Examination - English, Business Studies, Economics, Accountancy
DS SENANAYAKE COLLEGE
Colombo, 07 03.2011 - 08.2013
Diploma in Cabin Crew - Airline Guest Service
INTERNATIONAL AIRLINE TICKETING ACADEMY
Sri Lanka 07.2018 - 01.2019
Diploma in Ticketing & Reservation - Airline Guest Service
INTERNATIONAL AIRLINE TICKETING ACADEMY
Colombo, 07 07.2018 - 01.2019
Skills
- Positive Attitudes
- Flexibility & Adaptability
- Quick Learner
- Hardworking
- Strong Team Player
- Ability to Multitask
- Calm under pressure
- Negotiation prowess
- Advanced crm systems usage
- Cross-Cultural sensitivity
- High-Value client interaction
- Luxury service deliverance
- VIP management
Certification
- Quarantine Safe House Operation, 09/01/21, For Service render during Level 01 safe and secure operation
- First aid and Fire Basic Training, 10/01/21, Successfully Completed
- Pre Intermediate General Certificate Level in English Language, 10/01/13, Successfully Completed
- Certificate Level in English Language (Spoken), 10/01/13, Successfully Completed
- General English Certificate Level, 04/01/11, Successfully Completed
- Certificate course in Computer Literacy, 06/01/03, Successfully Completed
Personal Information
- Date of birth: 10/10/94
- Gender: Male
- Nationality: Sri Lankan
Custom
I hereby certify that the above information is correct and complete to the best of my knowledge & belief.
Accomplishments
- School and High School Rugby Player ( Inter Schools, All Island Competition wins and Certificates )
- School and High School Swimmer ( Inter Schools, All Island Competition wins and Certificates )
- School and High School Athletic ( Inter Schools, All Island Competition wins and Certificates )
References
References available upon request.
Timeline
Receptionist
Vivienda Luxury Hotel and Villas
09.2023 - Current
Receptionist
Jetwing Colombo Seven
08.2022 - 07.2023
Receptionist
Fairway Colombo
09.2021 - 04.2022
Guest Service Agent
Fairway Sunset Hotel
01.2020 - 03.2021
Diploma in Cabin Crew - Airline Guest Service
INTERNATIONAL AIRLINE TICKETING ACADEMY
07.2018 - 01.2019
Diploma in Ticketing & Reservation - Airline Guest Service
INTERNATIONAL AIRLINE TICKETING ACADEMY
07.2018 - 01.2019
Receptionist
Sasha Transit Hotel
02.2016 - 07.2019
GCE Advanced Level Examination - English, Business Studies, Economics, Accountancy
DS SENANAYAKE COLLEGE
03.2011 - 08.2013
GCE Ordinary Level Examination - English, Business Studies & Accounting, History, Drama, Mathematics, Sinhala & Literature, Buddhism, Health & Physics, Science
DS SENANAYAKE COLLEGE
01.2000 - 12.2010
- Quarantine Safe House Operation, 09/01/21, For Service render during Level 01 safe and secure operation
- First aid and Fire Basic Training, 10/01/21, Successfully Completed
- Pre Intermediate General Certificate Level in English Language, 10/01/13, Successfully Completed
- Certificate Level in English Language (Spoken), 10/01/13, Successfully Completed
- General English Certificate Level, 04/01/11, Successfully Completed
- Certificate course in Computer Literacy, 06/01/03, Successfully Completed
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