YOSEPH ALMOHAWWIS
Riyadh,Saudi Arabia
Summary
Results-driven leader with expertise in communication and organizational skills, focused on problem-solving and knowledge application. Experienced in guiding teams and cultivating relationships, committed to enhancing organizational growth through strategic vision and effective management.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Head of Relations
Elite Insurance Broker
Riyadh, Saudi Arabia
09.2025 - Current
- enrich the relation with our existing clients and strength the bonding and partnership.
- handle the day to day operations and claims/approval departments for better service experience journey.
- Coaching the relationship team on handling client queries and complaints better.
- Negotiated contracts beneficial to parties involved.
- Focused on team-building exercises to boost overall performance and cooperation within the team.
- Coordinated company events; consequently improved employee morale and engagement.
- Delivered presentations showcasing company accomplishments; hence attracted potential business partnerships.
- Organised corporate social responsibility initiatives aligning with brand values.
- Organised training sessions for staff members which resulted in improved skills sets.
- Streamlined workflow processes, significantly enhancing team productivity.
- Collected and processed payments.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
REGIONAL DIRECTOR
ALMAMOON INSURANCE BROKER
Riyadh, Saudi Arabia
08.2024 - 08.2025
- Spearheaded regional strategies, enhancing brand visibility.
- Achieved operational excellence by implementing effective business plans.
- Developed collaborative relationships with stakeholders for mutual growth.
- Enhanced team efficiency through effective delegation of tasks.
- Cross-Functional Collaboration between departments to assure best outcome that represent company core value with goals.
SR. MANAGER-KEY ACCOUNTS AND GOVERNMENT
BUPA ARABIA
Riyadh, Riyadh Region
08.2022 - 07.2024
- Streamlined operations by introducing efficient resource management strategies.
- Established robust customer relationships for long-term business growth.
- Enhanced team performance with regular coaching and feedback sessions.
- Implemented cost-saving initiatives to drive profitability for clients in long run, for the sake of business continuity, and to maintain client's costs.
MANAGER-KEY ACCOUNTS AND GOVERNMENT RELATIONSHIPS
BUPA ARABIA
Riyadh
10.2021 - 07.2022
- Managing Call Centre Performance Enhancement.
- Facilitated staff training, resulting in better customer service.
- Boosted department efficiency by streamlining operational processes.
- Fostered positive work environment with regular team-building activities.
- Coordinated cross-departmental collaboration for improved workflow.
MANAGER-KEY ACCOUNTS AND RETENTION MODEL ACCOUNTS
BUPA ARABIA
Riyadh
06.2018 - 09.2021
- Strengthened key client relationships by developing tailored account strategies.
- Delivered presentations, secured new partnerships.
- Developed multi-level contacts within key accounts to enhance communication channels.
- Coordinated with internal departments for seamless service delivery to clients.
- Conducted regular business reviews, identified areas for improvement.
SR. MANAGER-KEY ACCOUNTS
IDAC MERIEUX NUTRISCIENCES, RIYADH
Riyadh
01.2018 - 04.2018
- Established robust customer relationships for long-term business growth.
- Facilitated cross-functional collaboration leading to improved operational efficiency.
- Built strong partnerships with stakeholders for mutual benefit.
MANAGER-CLIENT ACCOUNTS CUSTOMER CARE
IDAC MERIEUX NUTRISCIENCES, RIYADH
Riyadh, Riyadh Region
08.2013 - 12.2017
- Managed team dynamics by implementing conflict resolution strategies.
- Boosted department efficiency by streamlining operational processes.
- Fostered positive work environment with regular team-building activities.
- Coordinated cross-departmental collaboration for improved workflow.
LAB ANALYST
IDAC MERIEUX NUTRISCIENCES, RIYADH
Al Kharj, Riyadh Region
12.2011 - 07.2013
- Ensured accurate data by performing various lab tests and analyses.
- Managed specimen storage for optimal preservation.
- Reduced error rates with meticulous record keeping of all lab results.
- Performed routine lab maintenance, facilitated smooth operations.
Education
BACHELOR - MICROBIOLOGY
KING SAUD UNIVERSITY
Riyadh 01.2011 - 01.2016
Skills
- Strategic planning
- Employee development initiatives
- Customer relationship management
- Communications strategy designing
- Regulatory compliance
- Customer Service
- Employee management
- Budget management
- Team work
- Team communication
- Speech and communication
- Public speaking confidence
- Customer relationship management proficiency
- Customer retention
Languages
Arabic
Native
English
Fluent
Japanese
Beginner
Turkish
Beginner
Affiliations
- Watching Movies and TV Shows
- Blogging about Life and positivity
Accomplishments
- 5 Years employee Award at Bupa Arabia.
Certification
- The Certificate of the Emerging leaders program (in partnership with McKinsey & Company as well as Emeritus).
Timeline
Head of Relations
Elite Insurance Broker
09.2025 - Current
REGIONAL DIRECTOR
ALMAMOON INSURANCE BROKER
08.2024 - 08.2025
SR. MANAGER-KEY ACCOUNTS AND GOVERNMENT
BUPA ARABIA
08.2022 - 07.2024
MANAGER-KEY ACCOUNTS AND GOVERNMENT RELATIONSHIPS
BUPA ARABIA
10.2021 - 07.2022
MANAGER-KEY ACCOUNTS AND RETENTION MODEL ACCOUNTS
BUPA ARABIA
06.2018 - 09.2021
SR. MANAGER-KEY ACCOUNTS
IDAC MERIEUX NUTRISCIENCES, RIYADH
01.2018 - 04.2018
MANAGER-CLIENT ACCOUNTS CUSTOMER CARE
IDAC MERIEUX NUTRISCIENCES, RIYADH
08.2013 - 12.2017
LAB ANALYST
IDAC MERIEUX NUTRISCIENCES, RIYADH
12.2011 - 07.2013
BACHELOR - MICROBIOLOGY
KING SAUD UNIVERSITY
01.2011 - 01.2016