yosor mohammed fawzi abukhayal
Jeddah
Summary
Professional health care provider with solid experience in hospitalization, services coordination and customer care. Graduated from king abdulaziz university with a bachelor’s degree in medical rehabilitation science. Demonstrated history of achieving company goals and promoting best practices with a proven track record of providing exceptional services to the customers. Known for my creativity in problem solving and decision making through my good abilities in brainstorming and embracing new ideas and opportunities for growth.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Senior customer service officer
Saudi ground services company
Jeddah
08.2023 - 02.2025
- Maintained high standards of professionalism during challenging situations.
- Managed complex customer queries, ensuring satisfactory resolution.
- Developed strategies for improved customer engagement.
Assistant coordinator
United agent company
Jeddah
08.2018 - 01.2022
- Managed high volume of inbound calls for quick resolution of customer issues.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Education
Bachelor’s Degree - Medical rehabilitation science
King Abdulaziz University
Saudi Arabia, Jeddah02.2023
Skills
- Time and workload management
- Creative problem solving
- High value Decision making
- Proficiency In Computer use
- Proficiency in Microsoft Office
- Interpersonal communication
- Relationship management
- Punctual and meet deadlines
- Presentation skills
- Coordination services
- Speed data entry
- Reporting and analysis skills
LANGUAGES
Arabic: Native
English: Proficient
Certification
- Basic Life Support ( Bls )
- Advanced Cardiovascular Life Support ( ACLS )
- Microsoft Office Specialist (MOS)
- Computer Skills for Office Work
- Creative Skills for Quality of Life
- Customer Service Excellence
- The proficiency in workload management
- The essentials of critical thinking
Timeline
Senior customer service officer
Saudi ground services company
08.2023 - 02.2025
Assistant coordinator
United agent company
08.2018 - 01.2022
Bachelor’s Degree - Medical rehabilitation science
King Abdulaziz University