Younes Mousa
Sinor Collection officer
Riyadh
Summary
Dynamic, results-driven professional with a strong background in Banks, recognized for delivering exceptional outcomes through strategic planning and innovative problem-solving. Demonstrates the ability to adapt to diverse environments and collaborate effectively with cross-functional teams, fostering a culture of continuous improvement. Committed to leveraging skills and experience to drive organizational success while maintaining a focus on quality and efficiency. Seeking new opportunities to contribute expertise and make a meaningful impact within a forward-thinking organization.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Senior Collection Officer
Bank Albilad
01.2022 - Current
- Improved collections efficiency by implementing streamlined processes and procedures for the team.
- Managed a diverse portfolio of high-value accounts with diligence and professionalism, recovering significant amounts of outstanding debt over time.
- Streamlined reporting procedures for increased accuracy in tracking performance metrics related to collections activities.
- Developed innovative strategies to locate hard-to-reach debtors, increasing chances of successful collection efforts.
- Collaborated with legal counsel on escalated cases, resulting in higher recovery rates through litigation or arbitration processes.
- Supervening external collection offices for clients collection, productivity, enhancing, follow up.
- Developed and documented collection procedures and policies to comply with government regulations.
- Managed accurate records of all complaints received by CRM, actions taken, and outcomes achieved for reporting purposes.
Collection Officer
Bank Albilad
01.2014 - 12.2021
- Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Negotiated payment arrangements with clients, resulting in increased revenue for the company.
- Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
- Analyzed trends in account performance data to identify areas requiring intervention or improvement opportunities.
- Internal reporting tools to submit to the law department each client case with pending amounts and period.
Receptionist & Secretary
Abdulrahman Alsayed Holding Company
01.2012 - 01.2013
Marketing Field
Samsung
01.2011 - 01.2012
Marketing
Future Window Company
01.2010 - 01.2011
Education
No Degree - Individual Banking
Bank Albilad
Riaydh 04.2001 -
No Degree - Collection Skills
Bank Albilad
Riyadh, Saudi Arabia 04.2001 -
No Degree - SAP ERP Training
WMS Solutions LLC
Riyadh 04.2001 -
No Degree - administration
Cairo Open University
04.2001 -
High School Diploma -
Rowad Alolom High School
Riyadh 04.2001 -
Skills
Decision-making
Timeline
Senior Collection Officer
Bank Albilad
01.2022 - Current
Collection Officer
Bank Albilad
01.2014 - 12.2021
Receptionist & Secretary
Abdulrahman Alsayed Holding Company
01.2012 - 01.2013
Marketing Field
Samsung
01.2011 - 01.2012
Marketing
Future Window Company
01.2010 - 01.2011
No Degree - Individual Banking
Bank Albilad
04.2001 -
No Degree - Collection Skills
Bank Albilad
04.2001 -
No Degree - SAP ERP Training
WMS Solutions LLC
04.2001 -
No Degree - administration
Cairo Open University
04.2001 -
High School Diploma -
Rowad Alolom High School
04.2001 -