Younes Mousa
Sinor Collection officer
Riyadh
Summary
Dynamic, results-driven professional with a strong background in Banks, recognized for delivering exceptional outcomes through strategic planning and innovative problem-solving. Demonstrates the ability to adapt to diverse environments and collaborate effectively with cross-functional teams, fostering a culture of continuous improvement. Committed to leveraging skills and experience to drive organizational success while maintaining a focus on quality and efficiency. Seeking new opportunities to contribute expertise and make a meaningful impact within a forward-thinking organization.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Senior Collection Officer
Bank Albilad
01.2022 - Current
- Improved collections efficiency by implementing streamlined processes and procedures for the team.
- Managed a diverse portfolio of high-value accounts with diligence and professionalism, recovering significant amounts of outstanding debt over time.
- Streamlined reporting procedures for increased accuracy in tracking performance metrics related to collections activities.
- Developed innovative strategies to locate hard-to-reach debtors, increasing chances of successful collection efforts.
- Collaborated with legal counsel on escalated cases, resulting in higher recovery rates through litigation or arbitration processes.
- Supervening external collection offices for clients collection, productivity, enhancing, follow up.
- Developed and documented collection procedures and policies to comply with government regulations.
- Managed accurate records of all complaints received by CRM, actions taken, and outcomes achieved for reporting purposes.
Collection Officer
Bank Albilad
01.2014 - 12.2021
- Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Negotiated payment arrangements with clients, resulting in increased revenue for the company.
- Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
- Analyzed trends in account performance data to identify areas requiring intervention or improvement opportunities.
- Internal reporting tools to submit to the law department each client case with pending amounts and period.
Receptionist & Secretary
Abdulrahman Alsayed Holding Company
01.2012 - 01.2013
Marketing Field
Samsung
01.2011 - 01.2012
Marketing
Future Window Company
01.2010 - 01.2011
Education
No Degree - Individual Banking
Bank Albilad
Riaydh 04.2001 -
No Degree - Collection Skills
Bank Albilad
Riyadh, Saudi Arabia 04.2001 -
No Degree - SAP ERP Training
WMS Solutions LLC
Riyadh 04.2001 -
No Degree - administration
Cairo Open University
04.2001 -
High School Diploma -
Rowad Alolom High School
Riyadh 04.2001 -
Skills
Decision-making
Motivational skills
Legal compliance
Professionalism and ethics
Continuous improvement mindset
Payment plan development
Financial analysis proficiency
Credit control management
Call center experience
Environmental monitoring
Active listening
Goals and performance
Relationship building
Timeline
Senior Collection Officer
Bank Albilad
01.2022 - Current
Collection Officer
Bank Albilad
01.2014 - 12.2021
Receptionist & Secretary
Abdulrahman Alsayed Holding Company
01.2012 - 01.2013
Marketing Field
Samsung
01.2011 - 01.2012
Marketing
Future Window Company
01.2010 - 01.2011
No Degree - Individual Banking
Bank Albilad
04.2001 -
No Degree - Collection Skills
Bank Albilad
04.2001 -
No Degree - SAP ERP Training
WMS Solutions LLC
04.2001 -
No Degree - administration
Cairo Open University
04.2001 -
High School Diploma -
Rowad Alolom High School
04.2001 -