YOUNIS ALI AHMED
Riyadh,Saudi Arabia
Summary
Dynamic and results-driven professional with over 5 years of expertise in production supervision, technical support, and operations management. Proven track record of leading diverse teams of up to 20 members, achieving measurable results in productivity and operational efficiency. Skilled in implementing data-driven strategies to optimize workflows, enhance quality assurance processes, and meet organizational objectives. Recognized for driving high-performance culture and fostering team collaboration to exceed targets and deliver exceptional outcomes.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Production Supervisor
Urbi
Riyadh
05.2024 - 01.2025
- Lead a team of 20 data collection agents, resulting in a 25% improvement in operational productivity
- Developed and executed optimized schedules and resource allocation plans to ensure seamless operations and on-time project delivery
- Enhanced quality control protocols, reducing data errors by 20% and improving overall accuracy
- Conducted targeted training sessions, leading to a 15% decrease in onboarding time for new hires
- Collaborated with cross-functional teams, including quality assurance and maintenance, to address operational challenges effectively
- Maintained comprehensive records of processes, enabling data-driven process improvement and knowledge sharing
Operations Supervisor
CCC BY STC
Riyadh
09.2021 - 05.2024
- Supervised and managed multiple high-impact projects, including Tawakkalna and Tabaud apps, achieving a 15% increase in efficiency
- Conducted root cause analyses to identify bottlenecks, reducing response times by 10% across all projects
- Designed and implemented monthly performance scorecards, fostering accountability and driving consistent performance improvements
- Analyzed KPIs to ensure compliance with COPC standards, enhancing team performance by 20%
- Spearheaded strategic action plans to meet and exceed client expectations, contributing to increased customer satisfaction
Customer Care Representative
CCC BY STC
Riyadh
12.2019 - 09.2021
- Delivered exemplary customer service to over 100 clients daily, achieving a 95% satisfaction rate
- Resolved complex issues efficiently, maintaining high levels of customer loyalty and trust
- Oversaw and verified responses for Tawakkalna and Tabaud apps, ensuring compliance and accuracy across all communications
Technical Support
Al-Hamadi Hospital
Riyadh
01.2018 - 12.2018
- Monitored and maintained IT infrastructure, achieving 99% system uptime
- Developed standardized troubleshooting protocols, reducing resolution times by 25%
- Installed and configured hardware and software solutions, improving operational efficiency by 20%
- Implemented a new ticketing system, streamlining support workflows and increasing ticket resolution rates by 30%
Education
Bachelor of Science - Software Engineering
Kuala Lumpur Metropolitan University
Certificate of Higher Education - Security
Abadnet
Skills
- Leadership & Team Development
- Quality Assurance & Compliance
- Strategic Planning & Execution
- Data-Driven Decision Making
- Workflow Optimization & Process Improvement
- Customer Experience Management
- Performance Metrics & Reporting
- Technical Systems & Troubleshooting
- Adaptability & Multitasking in Dynamic Environments
- Continuous Improvement Initiatives
- Production Operations Management
Languages
English
Arabic
Timeline
Production Supervisor
Urbi
05.2024 - 01.2025
Operations Supervisor
CCC BY STC
09.2021 - 05.2024
Customer Care Representative
CCC BY STC
12.2019 - 09.2021
Technical Support
Al-Hamadi Hospital
01.2018 - 12.2018
Certificate of Higher Education - Security
Abadnet
Bachelor of Science - Software Engineering
Kuala Lumpur Metropolitan University
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