YOUSEF AL TABBAA
Riyadh
Summary
Dynamic and results-driven professional with extensive experience in e-commerce, operations, and sales management across retail and technology sectors. Skilled in team leadership, process optimization, and customer relationship management, with a proven track record in driving revenue growth and improving operational efficiency.
Overview
18
18
years of professional experience
Work History
Grocery E-Commerce Supervisor
SAMCO-FARM
01.2023 - Current
- Directed daily operations for the e-Commerce department, achieving target sales and budget goals
- Recruited, trained, and developed a team of associates to meet performance standards
- Monitored inventory, streamlined order collection processes, and ensured department efficiency
- Collaborated with logistics and management teams to improve operational effectiveness
- Oversaw e-Commerce initiatives, providing ongoing training and development to meet productivity goals
Operations Manager
Hama Inc
01.2019 - 01.2023
- Managed end-to-end operations and supply chain logistics, ensuring efficient procurement, inventory, and distribution for the bakery.
- Coordinated with suppliers to streamline the supply chain, reducing costs and improving delivery schedules.
- Implemented inventory control processes that reduced waste and optimized resource allocation.
- Ensured high-quality standards and timely availability of ingredients and products to meet daily demands.
- Conducted regular assessments of supplier performance to enhance quality and reliability in the supply chain.
- Developed and maintained comprehensive tracking systems to monitor inventory levels and order accuracy.
Operation & Sales Manager
ELEESS Technology
04.2016 - 01.2019
- Led a team of 10 sales coordinators, supporting high-profile clients such as Souq.com and Jarir Bookstore
- Improved on-time delivery, reduced inventory, and enhanced forecast accuracy
- Developed and presented monthly performance reports to upper management, highlighting KPIs
- Spearheaded the 'Customer PO Simplification' project, boosting sales productivity by 20%
- Successfully reduced order processing time by 24 hours, enhancing customer satisfaction
Account Manager
Computer Age
09.2009 - 04.2016
- Cultivated and managed relationships with B2B clients, achieving a 15% year-over-year growth
- Generated over SR12 million in annual revenue across 10 key accounts
- Played a pivotal role in acquiring new accounts, adding SR1 million+ in revenue
- Focused on inventory management, contract negotiations, and post-sale customer support
IT Department Supervisor
Hyper Panda
07.2006 - 09.2009
- Prepared contracts, productivity reports, and maintained client communications
- Conducted sales presentations and competitor price surveys to enhance service offerings
- Coordinated events, managed product displays, and maintained strong supplier relationships
Education
Bachelor of Science - Business Administration
Al Imam University
Skills
- Product Listing
- Shipping coordination
- Promotions planning
- E-commerce Platforms
- Inventory Tracking
- Order Fulfillment
- Product Management
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Problem-Solving
Languages
Fluent in Arabic
Proficient
C2
Fluent in English
Proficient
C2
Personal Information
- Residency: Valid Iqama
- Date of Birth: 09/19/84
- Nationality: Syrian
- Driving License: Valid Saudi license
Timeline
Grocery E-Commerce Supervisor
SAMCO-FARM
01.2023 - Current
Operations Manager
Hama Inc
01.2019 - 01.2023
Operation & Sales Manager
ELEESS Technology
04.2016 - 01.2019
Account Manager
Computer Age
09.2009 - 04.2016
IT Department Supervisor
Hyper Panda
07.2006 - 09.2009
Bachelor of Science - Business Administration
Al Imam University
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