Yousef Abdulrahman Matari
Makkah
Summary
Dynamic Service Engineer with a proven track record at Technogym, achieving a 92% first-time fix rate. Skilled in root cause analysis and client services management, I excel in preventive maintenance and technical support, ensuring optimal equipment performance while fostering team collaboration and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Engineer
Technogym
Jeddah
12.2022 - Current
- Performing maintenance on the Technogym equipment.
- Educating the installation team about correct installation of the equipment.
- Performing handover at new site after installation.
- Preparing plan & scheduled preventive maintenance, corrective maintenance & proactive maintenance to maximize client satisfaction.
- Managing part orders according to the consumption of spare parts.
- Providing technical support to colleagues to achieve field performance parameters such as 'First time fix rate' & 'Time to service'. Achieved 92% of field parameter First time fix rate, higher than the global standard for Technogym.
- Operating on the globally recognized computerized maintenance management system CMMS powered by Salesforce.
- Accurately reporting service data in line with assigned procedures on onsite execution software known globally Service Max.
- Performing Root cause analysis on the equipment to reduce repeated failures.
- Efficiently managing work orders as per the Health & Safety guidelines.
General maintenance technician
Fakeeh Care Group
Jeddah
09.2021 - 12.2022
- Evaluating, repairing, and maintaining plumbing, carpentry, electrical, and HVAC systems in the building.
- Receiving and responding to tenant reports of mechanical or maintenance issues on their premises.
- Maintaining the fire, carbon monoxide, smoke, and other safety systems within the structure.
- Electronic technician duties include running performance analyses on electronic devices and reporting on results.
- Create prototypes based on complex manuals.
- Also troubleshoot and replace faulty materials.
- Preventive maintenance is the act of performing regularly scheduled maintenance activities to help prevent unexpected failures in the future.
Electronics Technician
King Abdullah International Stadium
Jeddah
07.2021 - 10.2021
- Assembling, installing, repairing, troubleshooting, and maintaining electronic components and systems.
- Service electronic security equipment including alarms and CCTV and Access control system.
- Maintains and repairs turnstiles (electromechanical work).
- Carrying out scheduled preventative maintenance and servicing equipment.
General maintenance Technician
Boualvard Facility Management Company
Jeddah
03.2021 - 07.2021
- Conduct tests and assessments of new systems and repairs to ensure quality.
- Assemble and install electrical panels, wire harnesses, and other electrical equipment.
- Respond quickly to all service requests and efficiently troubleshoot and repair electrical systems.
- Perform preventative maintenance on a regular schedule.
- Conduct tests and assessments of new systems and repairs to ensure quality.
Maintenance Supervisor
Shawarma and sauce company
Makkah
11.2017 - 10.2020
- Inspect the quality of performed maintenance work.
- Work closely with vendors, outsourced service providers, and contractors to protect the interests of the facility.
- Recommend budget items, contributing to the development of an annual maintenance budget.
- Prepare maintenance schedules in line with the organization's maintenance goals.
- Generate work orders, Prepare maintenance schedules in line.
Filed technician
Schlumberger company
Dhahran
08.2019 - 12.2019
- Co-op training.
Education
Bacholar - Electronics and control system engineering, Minor in Electronics and control system engineering
College of telecomm and information
Jeddah01.2024
associate degree - science and electronics technology's
Yanbu Industrial College
Yanbu01.2019
Skills
- Failure mode and effects analysis (FMEA)
- Root cause analysis
- ServiceMax field service management
- Maintenance and repair
- Troubleshooting
- Technical reporting skills
- Presentation and communication skills
- Team building and leadership skills
- Equipment maintenance
- Preventive maintenance
Certification
- Certified maintenance and reliability professional , 2024
- H2S and SCBA Safety Course, SAS Training Center, 2019
- NEST (New Employee Safety Training), Schlumberger Company, 2019
- First Aid, AED & CPR, SAS Training Center, 2019
- Fire Fighting, SAS Training Center, 2019
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
Timeline
Service Engineer
Technogym
12.2022 - Current
General maintenance technician
Fakeeh Care Group
09.2021 - 12.2022
Electronics Technician
King Abdullah International Stadium
07.2021 - 10.2021
General maintenance Technician
Boualvard Facility Management Company
03.2021 - 07.2021
Filed technician
Schlumberger company
08.2019 - 12.2019
Maintenance Supervisor
Shawarma and sauce company
11.2017 - 10.2020
Bacholar - Electronics and control system engineering, Minor in Electronics and control system engineering
College of telecomm and information
associate degree - science and electronics technology's
Yanbu Industrial College