yousef Ainousah
Assistant engineer
Jeddah
Summary
Dynamic Operations Manager with a proven track record at Reem Company, enhancing operational efficiency and customer satisfaction. Expert in problem-solving and operations management, leading teams to exceed performance goals. Skilled in MS Office and team leadership, achieving a significant increase in accountability and profit.
Overview
9
9
years of professional experience
Work History
Career Services Advisor
Human Resources Fund - Taqat Goal
11.2019 - 02.2023
- Conducted scheduled resume and interview workshops and job search training to promote gainful employment.
- Streamlined the Career Services department''s processes, creating a more efficient system for managing resources and appointments.
- Conducted mock interviews and worked with job seekers to develop and enhance networking skills.
Trainer
Ministry of Communications and Information Technol
06.2018 - 11.2019
- Teaching students in primary, middle, secondary, and university schools to use the 3D printer, laser printer, and CNC printer, and how to deal with their programs, and teaching them how to program programs and other programs
Secretary
Al Madina Network Holding Company
12.2017 - 06.2018
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Operations Manager
Reem Company for Operations and Cleaning Services
12.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
Sales Manager
Ghassan Trading Establishment
05.2016 - 12.2017
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Asia Foundation - Musharraf Hajjaj
Ministry of Hajj and Umrah
08.2015 - 02.2016
Education
Diploma in Architecture
Technical College
Jeddah, Saudi Arabia 04.2001 -
GED -
Al Rayyan Schools
AL Madinah AL Munawwarah 04.2001 -
Skills
Operations Management
Revit
3D Max
Auto CAD
MS Office
Tinker cad
Lnk scape
Languages
Arabic
Proficient
C2
English
Intermediate
B1
Training courses
- Effective communication skill
- Outstanding customer service
- Developing management skills
- General functional behaviors
- Occupational security, safety and health course-OSH
Timeline
Operations Manager
Reem Company for Operations and Cleaning Services
12.2023 - Current
Career Services Advisor
Human Resources Fund - Taqat Goal
11.2019 - 02.2023
Trainer
Ministry of Communications and Information Technol
06.2018 - 11.2019
Secretary
Al Madina Network Holding Company
12.2017 - 06.2018
Sales Manager
Ghassan Trading Establishment
05.2016 - 12.2017
Asia Foundation - Musharraf Hajjaj
Ministry of Hajj and Umrah
08.2015 - 02.2016
Diploma in Architecture
Technical College
04.2001 -
GED -
Al Rayyan Schools
04.2001 -
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