Yousef Alhasani

Jeddah,Makkah Region

Summary

A lover of sports, specifically football, and a good follower, in addition to the love of meeting with friends and forming good relationships. In the practical field, he is very keen to complete tasks on time and loves to see what is outside the box to devise good solutions that serve work and develop oneself.

Overview

years of professional experience

years of post-secondary education

Certificate

Work history

Complaint Management & MNP s/r Officer

Mobily Co.

Jeddah, Mecca Region

05.2008 - Current

Follow-up of number operations between operating companies and processing timers based on the Communications Authority's policy and addressing technical errors in the system in addition to quickly resolving internal and customer complaints through the Communications Authority's system to avoid issuance of financial fines to the company and follow up each case with customers through contacting customers and verification from the end of the problem.

Education

Bachelor of Business Administration - Marketing

king AbdulAziz university

Jeddah, Mecca Region

12.2009 - 12.2013

Skills

Ability to teamwork with the team
Computer proficiency
Proper handling of emergency work conditions
The ability to work under pressure
Ability to communicate skills with different persons patterns
Proficiency in spoken and written English

Languages

English

Upper intermediate

Arabic

Fluent

Certification

- Certificate of attending the PMP Professional Project Management development course with a concurrent training pattern

(35) hours for a period of (6) days, starting from 05/28/2023

- Course in English language, level four.

- End-to-End process for collection course.

- Certificate of appreciation for obtaining the highest customer satisfaction rate for the month of January 2023.

- Certificate of Excellence for outstanding efforts during the year 2015 in managing the customer care command center in Mobily.

- G.O.A.L. Go Over Any Limits on 2015 .

In addition to many courses obtained by the company, Mobily.

Timeline