Youssif Gomgomji
Operation Monitor Spacialist
Jeddah,02
Summary
Organized Operations Support Staff verifies orders and coordinates fulfillment services to support operational efficiency. Fosters collaborative team environment to drive positive customer experiences. Proficient with office machinery and leverages strong multi-tasking skills to meet deadlines by prioritizing assignments.
Overview
15
15
Certifications
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Operation Support Specialist
Saudia Ground Services
Jeddah, Saudi Arabia
01.2018 - Current
- Built a technical system( INFORM sys ) for airport operation departments to distribute flights in 3 stations : Riyadh , Dammam , Medinah .
- Develop and change operation works as the technical system need .
- Make internal interviews and choose dispatchers to works on the INFORM system .
- Make a program Plan to train all airport operation departments staff in 3 station : Riyadh , Dammam , Medinah . with a deadline .
- Train staff .
- Lead the program through 3 airport stations .
- Communicate with INFORM company from Germany online to join workshops and meetings to be aligned .
- Monitoring the INFORM system for all station departments including reports in a daily base .
Operation Supervisor
Saudia Ground Services
Jeddah, Saudi Arabia
12.2016 - 01.2018
- Managing a team from 13 staff in SPA operation with equipments .
- Make a daily reports of operation remarks .
- Join meetings with SPA managers to discuss about operation needs .
- Solving problems .
- Provide ticket services to finance Department .
- Arrange and handling for a new airline operation (Fly ADEAL) .
- Make a daily reports for ADEAL flights .
Saudia Flight & Nas Flight Supervisor
Saudia Ground Services
Jeddah, Saudi Arabia
04.2016 - 12.2016
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved problems, improved operations and provided exceptional service.
- Verified credentials of personnel involved in special operations prior to initiating missions.
National Transformation
Saudia City
Jeddah , Saudi Arabia
07.2016 - 11.2016
- Develop the quality of services in operation airport
Baggage Handling Supervisor / NAS Flight
Saudia Ground Services
Jeddah, Saudi Arabia
04.2015 - 04.2016
- Provided detailed training and mentoring for each new team member, including safety protocol workshops, to optimize performance and productivity of all crew members.
- Determined the quantity and orientation of cargo and computed an aircraft's center of gravity.
- Trained new employees in areas such as safety procedures or equipment operation.
- Worked flexible hours; night, weekend, and holiday shifts.
Baggage Handling Coordinator
Saudia Ground Services
Jeddah, Saudi Arabia
04.2014 - 04.2015
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
General Worker Foreman / Saudi Flights
Saudia Ground Services
Jeddah, Saudi Arabia
04.2012 - 03.2014
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Handled day-to-day running, ensuring high levels of productivity and progression.
- Resolved problems, improved operations and provided exceptional service.
Branch Supervisor
Theeb Rental Car Company
Jeddah, Saudi Arabi
01.2010 - 02.2011
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Load Checker
Grain silos and flour mills
Medinah, Saudi Arabia
02.2009 - 06.2009
- Carried out day-day-day duties accurately and efficiently.
- Received and processed stock into inventory management system.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
Lease Finance Customer Service Officer
National Commercial Bank
Medinah, Saudi Arabia
04.2007 - 12.2008
- Maintained energy and enthusiasm in fast-paced environment.
- Saved implementing cost-saving initiatives that addressed long-standing problems.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Receptionist
Bahri Corporation for e-government services
Medinah, Saudi Arabia
03.2006 - 04.2007
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Resolved customer problems and complaints.
Marketing Representative
Saudi American Bank - SAMBA
Jeddah, Saudi Arabia
02.2005 - 02.2006
- Achieved or surpassed monthly and yearly sales goals on consistent basis.
- Developed campaigns and specific marketing strategies for clients.
- Prepared weekly reports by collecting and summarizing sales data.
Education
Bachelor - Business Administration
King Faisal University
Saudi Arabia 09.2014 - 09.2018
Skills
Management skills
Certification
CBA - Diploma course in office business administration
Timeline
Operation Support Specialist
Saudia Ground Services
01.2018 - Current
Operation Supervisor
Saudia Ground Services
12.2016 - 01.2018
National Transformation
Saudia City
07.2016 - 11.2016
Saudia Flight & Nas Flight Supervisor
Saudia Ground Services
04.2016 - 12.2016
Baggage Handling Supervisor / NAS Flight
Saudia Ground Services
04.2015 - 04.2016
Bachelor - Business Administration
King Faisal University
09.2014 - 09.2018
Baggage Handling Coordinator
Saudia Ground Services
04.2014 - 04.2015
General Worker Foreman / Saudi Flights
Saudia Ground Services
04.2012 - 03.2014
Branch Supervisor
Theeb Rental Car Company
01.2010 - 02.2011
Load Checker
Grain silos and flour mills
02.2009 - 06.2009
Lease Finance Customer Service Officer
National Commercial Bank
04.2007 - 12.2008
Receptionist
Bahri Corporation for e-government services
03.2006 - 04.2007
Marketing Representative
Saudi American Bank - SAMBA
02.2005 - 02.2006
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