Yousef Haddad

• Increased customer purchases by implementing improvement strategies based on performance analysis.
• Tracked sales and order information by navigating internal computer system.
• Reviewed and improved sales performance to routinely meet or exceed targets.
• Collaborated with marketing teams to implement strategies to boost brand presence and reach new customers.
• Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
• Coached team members to reach and exceed weekly and monthly sales goals.
• Organised and coordinated sales team schedules, helping staff meet company and client expectations.
• Managed teams and allocated resources to increase profits by [Number%].
• Analysed sales to identify top-performing products.
• Set highest personal performance standards for self.
• Carried out sales visits to current and prospective customers.

• Resolved customer concerns promptly to maintain satisfaction.
• Adapted sales techniques to specific clients and promoted products based on individualised client needs.
• Fostered close-nit partnerships with customers to uncover and meet specific goals.
• Increased revenue by acquiring new customers and determining needs to offer relevant products.
• Serviced existing accounts on regular basis to maximise revenue.
• Developed and utilised [Type] reports, helping leadership make key decisions and outperform operational targets.
• Utilised various sales techniques to develop relationships with customers and drive sales.
• Prepared sales contracts and oversaw signing of both parties.
• Contacted satisfied customers to offer additional services.
• Established new customer accounts through dedicated cold calling and exceptional service.
• Helped resolve client problems quickly with superior customer service.

• Documented standard development procedures and trained new personnel on requirements.
• Responded to telephone enquiries from clients, vendors and members of public.
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
• Confirmed transactional data.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
• Coordinated and facilitated internal and external company events.
• Operated fax machines, copy machines and other standard office equipment.

• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Completed opening and closing procedures each day.

GPA: 2.01 out of 4