YOUSEF SAUD
Riyadh,Saudi Arabia
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
2
2
years of professional experience
Work history
Food Service Supervisor
Alamar Food
Riyadh, Saudi Arabia
04.2022 - 05.2023
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Worked fast and accurately to meet customer needs and service goals.
- Managed high-volume customer queries simultaneously through effective multitasking.
Customer service agent
Extensya-tiqmo
Riyadh, Riyadh Region
10.2023 - Current
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Acted as first point of contact for customer issues and queries.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained excellent client satisfaction by providing in-depth support.
- Offered current, accurate advice on optional solutions for concerns.
Skills
- Quality assurance understanding
- Customer experience
- Team player
- Exceptional communicator
- Office 365 usage
- Advanced product knowledge
- Staff training and mentorship
- Lead management
- CRM
- Shipping and receiving
Languages
Arabic
Native
English
Fluent
Timeline
Customer service agent
Extensya-tiqmo
10.2023 - Current
Food Service Supervisor
Alamar Food
04.2022 - 05.2023
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