YOUSIF ALLRIYAH
Jeddah,Mecca Region
Summary
Knowledgeable support specialist bringing over [5] years experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Human resources officer
All commercial services office
Jeddah, Mecca Region
2023.11 - Current
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Coordinated training and handled logistics and administrative tasks.
- Used staff survey findings to implement enhanced working conditions and practices.
- Monitored evolving regulatory changes and parameters to maintain operational compliance.
- Designed industry-leading employee engagement and recognition programmes.
Technical support engineer
Special Relationship Corner Company
Riyadh, Kingdom of Saudi Arabia
2022.11 - 2023.07
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Provided testing and systems administration support as required by multi-disciplinary teams.
Technical support engineer
Sudan University of Science and Technology
Khartoum, sudan
2021.07 - 2021.10
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Provided testing and systems administration support as required by multi-disciplinary teams.
Network administrator
Savings and Social Development Bank
Khartoum, sudan
2021.03 - 2021.06
- Verified system stability and integrity by conducting daily testing and monitoring.
- Monitored network performance to identify problems and target solutions in advance of major incidents.
- Maintained high availability of infrastructure through enterprise-wide planning, testing, implementation and support.
- Controlled access to computer network, setting up accounts and access levels.
Education
Bachelor of Information Technology - Information Technology and network
Sudan University of Science and Technology
Sudan Khartoum 2016.03 - 2021.05
Skills
- Confidentiality
- Training development
- Professional development
- Programme development
- Problem-solving
- Network configuration
- VMWare
- Cisco
- Problem management
- Network support
Languages
Arabic
Native
English
Upper intermediate
Projects
Developing an artificial intelligence program for computer vision
Timeline
Human resources officer
All commercial services office
2023.11 - Current
Technical support engineer
Special Relationship Corner Company
2022.11 - 2023.07
Technical support engineer
Sudan University of Science and Technology
2021.07 - 2021.10
Network administrator
Savings and Social Development Bank
2021.03 - 2021.06
Bachelor of Information Technology - Information Technology and network
Sudan University of Science and Technology
2016.03 - 2021.05