Yousif Babikir Gamil

• Lead Sales and Sourcing team [a team of 25 employees] on day - to - day activities by adopting operational plans and carrying out performance evaluations.
• Drove home service project [end - to - end] through set an ambitious expectations, developed team structure and managed outcomes, resulted in improvement in Lead to sales funnel [ leads - appointments - visits - sales ] by 100%.
• Set up KPIs and performance reports. A total of 16 KPIs have been introduced and [weekly / monthly] performance review meetings were established, Followed up by taken active measures to achieve set goals and to correct gaps
• Managed sales and sourcing team thru transition period during restructuring process and maintain stable performance and then increased conversion rate by 50%.
• Overseen cross-functional integration in business areas [ Sales and Operations] thought cooperation, align strategy and customer focus.

• Increased quality score of vehicle inspection by + 20 points which contributed in reducing deals lost by 50%.
• Optimized induction training for new joiners that result in reducing time to reach maximum productivity from [ 3 - 6 ] month to 1.5 month.
• Delivered tailor made courses focused on Negotiation skills and deals closing techniques contributed to:

1. Improved conversion rate by 108%.

2. Increased the margin per car by 20 points

• Managed transformation from physical place-based classroom methods to Blended learning and introducing online learning platform [ Talent LMS] that led to enhance productivity of training and improved learning outcomes.

• Created and implementated of best practice quality Strategies, and processes to aid and improve operational performance, as a reslut:
  1. Improve results achieved in Voice of Customer [ Recommendations Rate] by +50 points when comparing Jan 2018 till June 2021
  2. Achieved set target for Voice of Customer's 2019 and 2020 in Sales and Service areas.
• Animate Digital Sales - leads to Sales Funnel , result in achieving and maintaining targeted leads to Sales conversation rate of 3% annually.
• Orchestrated successful complaints handling strategy , provided appropriate solutions and alternatives result in reducing SLA for acknowledging to 1 hr, and solving complaints in average of16 Hrs.
• Created CX Dashboard and Sales Tracker reports by tracking daily, weekly and monthly performances.
• Managing budget allocated to customer experience initiatives
• Drive implementation of Balanced Scorecards system for core departments of company[ Vehicles sales, used cars sales and after-sales department] and oversees achieving of its projects and action plans.

• Analyze training needs and requirements for core staff and support functions of organization [ average of 400 employees] by meeting with managers, talking with employees and administering surveys.
• Oversee and conduct following training programs :

1. Product Range training

2. Sales and After-sales process training

3. Technical training

4. Competency enhancement training

• Increased productivity of training team, delivering average of 8 training man-days throughout year per employee.
• Managed costs for all programs, productions, and publications in order to report to organization executives regarding return on investment

• Delivered 225 training man-day in Trucks repair , diagnosis, and maintenance of all levels of competence.
• Delivered 90 training man-day in Trucks repair to company key customers.
• Delivered new product range training
• Planned and implement initial assessments and course reviews with learners
• Design and prepare training and instructional materials, teaching aids and devices.

• Deliver technical, product knowledge- and skill-based instruction, including certification, tactical, product launch and tailored programs for dealers
• Assess Trainees knowledge & identify skill gaps & prepare skill mapping
• Participate as a subject matter expert in curriculum design and development with Sales/After Sales Team
• Identify challenges and opportunities within dealership environment and provide relevant, meaningful solutions.

• Developed & implemented customized training curriculum for KIA & Mercedes Benz service staff in local markets.
• Developed & implemented apprenticeship program (patch of 18 individuals).
• Deliver Standard automotive technical training advised by the manufacturer to technicians (IBT, CBT & WBT).
• Provide technical consultancy & advice to service from technical profession point of view.
• Ensure provision of training resources: delegate handouts, PowerPoint slides, special tools, training aids and vehicles.
• Liaise with national service team to ensure training is compliant with national accreditation bodies.
• Manage training facilities.
• Use Learning Management System to monitor and maintain quality of training provision; update system with course and student information.
• Attend customer sponsored "Train the Trainer Workshops" (TTTW) to facilitate delivery of courses in local market.

• Allocate workload to assigned team
• Ensure proper job distribution, control and follow-up so that work is done correctly and as per schedule.
• Ensure quality work for enhanced customer satisfaction and retention by minimizing repeat jobs thus total workshop efficiency will increase.
• Ensure strict implementation of company rules, regulations, and procedures (including warranty) within company policies
• Ensure all relevant technical trends are communicated to Workshop manager for processing.

• Liaise with workshop teams to ensure timely completion and delivery of goods.
• Actively promote and explain value of additional products and services to customers while maintaining bond of trust.
• Follow up & maintain contact with customers to ensure they are completely satisfied & expectations were met.