With over 10 years of experience in the information technology industry, I have a strong focus on detail-oriented sales strategies and management. My expertise lies in driving growth, increasing sales, and cultivating lasting customer relationships. Throughout my career, I consistently demonstrate a commitment to delivering results and exceeding expectations. With a proven track record of success, I am well-equipped to contribute to the continued success of any organization in need of a dynamic and results-driven professional. As a strategic-thinking Business Development Manager, I have a history of transforming inefficient, underperforming operations into successful enterprises. I am an accomplished communicator with a talent for building over-achieving teams. I am dedicated to continuous improvement and achieving market-leading results.
Hi, I’m
Yousof Mousa
Riyadh
Summary
Overview
13
years of professional experience
14
Certifications
2
Languages
Work History
Global Expert SAP Golden PartnerRiyadh, Riyadh
Business Development Manager
05.2024 - 01.2025
Job overview
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Drove revenue growth by identifying and securing new business opportunities in untapped markets.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Represented company and promoted products at conferences and industry events.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
Chip Computer Services
Chief Sales Officer
01.2024 - 04.2024
Job overview
- Company Overview: SAP Golden Partner
- Maintained P&L and shouldered corporate fiscal responsibility.
- Improved customer satisfaction ratings by streamlining the sales process and enhancing communication channels.
- Collaborated with cross-functional teams to ensure seamless delivery of products or services for maximum client satisfaction.
- Boosted sales revenue by implementing strategic initiatives and fostering strong relationships with key clients.
- Expanded product offerings through successful negotiation and acquisition of complementary businesses or partnerships.
- Inspired a culture of accountability within the sales department through transparent goal setting, regular performance reviews, and recognition programs.
- Spearheaded entry into new markets by conducting thorough research and developing tailored expansion strategies.
- Developed sales strategies aligned with the company''s long-term vision, positioning it for sustained growth and market leadership.
- Increased market share by identifying new business opportunities and collaborating with marketing to develop targeted campaigns.
- Led turnaround efforts for underperforming regions or product lines by diagnosing root causes of poor performance and implementing corrective action plans.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Represented organization at industry conferences and events.
Future Growth Company/Chip Computer Services
VP & Sales Director
04.2020 - 12.2023
Job overview
- Drove regional sales growth by 30% within 12 months through the implementation of long-awaited IT strategies and effective team leadership.
Led digital transformation initiatives across multiple regions, enhancing operational
Efficiency and achieving a 25% reduction in project delivery time within 12 months. - Assisted in the preparation of financial statements and budgets.
- Exceeded customer service expectations by going above and beyond to ensure customer satisfaction.
- Established relationships with key decision-makers through effective communication and strong customer service.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
ProCons 4it SAP Golden Partner
Sales Consultant
12.2017 - 03.2020
Job overview
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized customer retention by resolving issues quickly.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Arrawabit International
IT Manager
09.2015 - 11.2017
Job overview
- Successfully managed the deployment of a company-wide VoIP system, reducing communication costs by over 10%.
- Developed an internal system for tracking and reporting IT issues, leading to a resolution rate of over 95% within 24 hours.
- Led the implementation of a new cloud-based application suite, improving collaboration and efficiency within the IT department.
- Spearheaded the migration of all enterprise systems to a new virtual platform, resulting in improved system performance.
- Established and maintained effective relationships with both internal and external stakeholders, providing reliable IT support.
- Collaborated with the helpdesk team in the onboarding and training of new employees on the use of IT systems.
- Implemented a comprehensive disaster recovery plan, ensuring the safety of vital data and systems.
- Developed and managed a budget for IT operations, ensuring the most cost-effective solutions were used.
- Monitored and maintained the security of all IT systems and networks, protecting against malicious attacks.
- Analyzed user feedback and implemented changes to improve the customer experience with IT products and services.
- Reduced downtime with proactive maintenance, regular updates, and prompt resolution of technical issues.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies and applications.
- Developed comprehensive disaster recovery plans to safeguard critical data and minimize operational disruptions.
FAMA Technologies
Sales Account Manager
03.2014 - 08.2015
Job overview
- Successfully managed a portfolio of more than 200 accounts, consistently meeting or exceeding sales targets.
- Developed and implemented effective sales strategies to increase market share and revenue.
- Cultivated strong relationships with customers to ensure satisfaction and loyalty.
- Established and maintained a robust sales pipeline to ensure consistent sales growth.
- Developed and delivered high-impact, data-driven presentations to key stakeholders.
- Proven track record of identifying new business opportunities and driving revenue.
- Worked closely with product and marketing teams to create and execute promotions.
- Coordinated with cross-functional teams to ensure smooth account transitions.
- Developed and implemented customer service initiatives to improve customer satisfaction.
- Utilized CRM systems and data analysis tools to track and monitor sales performance.
FAMA Information Technology
Support specialist
10.2012 - 03.2014
Job overview
- Successfully provided technical support to over 200 customers in a fast-paced customer service environment.
- Resolved customer issues related to software, hardware, and network services.
- Utilized strong communication and problem-solving skills to troubleshoot customer inquiries.
- Handled escalated customer inquiries with tact and professionalism.
- Developed and maintained an in-depth knowledge of company products and services.
- Monitored customer service performance metrics and provided feedback to staff.
- Collaborated with other departments to ensure customer satisfaction.
- Maintained up-to-date customer records in a secure database.
- Assisted customers with product installation and setup.
- Trained new staff on customer service processes and procedures.
Secutronic, Shehabco & Alahli Bank
Technical Support
04.2012 - 06.2012
Job overview
- Successfully provided technical support and customer service to over 100 customers daily.
- Developed and implemented customer service procedures and guidelines to improve customer satisfaction.
- Troubleshot and resolved complex technical issues in a timely and efficient manner.
- Assisted customers with software, hardware, and network-related issues.
- Researched, analyzed, and documented customer problems and resolutions.
- Installed and configured system software and applications to meet customer needs.
- Developed and maintained customer relationships through effective communication.
- Provided technical support over the phone and through remote service.
- Monitored and maintained network performance to ensure optimal system performance.
- Developed and implemented customer service and technical support training programs.
Education
Arab Open UniversityRiyadh, Saudi Arabia
Bachelor's Degree from Information Technology And Computing
07-2011
University Overview
I did my Bachelor's with a major in Information Technology and Computing from Arab Open University, KSA, and the main modules studied were as follows:
- Developing Concurrent Distributed Systems - Oracle 10g Database
- Software Engineering with Objects - Open Mathematics
- Programming Principles - Keeping a head in ICT
- Putting Computer Systems to Work - Selected Topics in Computer Science
- Programming Languages(C++, Java, Smalltalk) - Networks
- Exploring Information & Communication Technologies
My project is based on Human Motion Detection. It works by detecting human motion from any video entered into the program. The program will detect motion, define it, and show the result of the person's movement in the video we have.
The Ministry of Hajj is interested in having my project, but unfortunately, it must be with a dedicated team.
Skills
System Analysis
undefinedCertification
Product Management: Building a Product Roadmap, LinkedIn, 02/22
Availability
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteHybridRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit SharingQuote
Innovation distinguishes between a leader and a follower.
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Timeline
Business Development Manager
Global Expert SAP Golden Partner
05.2024 - 01.2025
Chief Sales Officer
Chip Computer Services
01.2024 - 04.2024
VP & Sales Director
Future Growth Company/Chip Computer Services
04.2020 - 12.2023
Sales Consultant
ProCons 4it SAP Golden Partner
12.2017 - 03.2020
IT Manager
Arrawabit International
09.2015 - 11.2017
Sales Account Manager
FAMA Technologies
03.2014 - 08.2015
Support specialist
FAMA Information Technology
10.2012 - 03.2014
Technical Support
Secutronic, Shehabco & Alahli Bank
04.2012 - 06.2012
Arab Open University
Bachelor's Degree from Information Technology And Computing
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